Ben D. Email & Phone Number

In this $25M international operation that grows, distributes, and manufactures products for food manufacturers, I manage daily US operations, production, food safety, quality control, and compliance as well as manage agricultural operations in the US & Mexico and 17 contract growers in Mexico. Currently I’m driving the company’s initiative towards GFSI certification (Global Food Safety Initiative), which requires upgrades to the facility, equipment, policies, and procedures.Among my biggest achievements to date, I … --BUILT MORFOOD’S FOOD SAFETY AND QUALITY ASSURANCE PROGRAMS FROM THE GROUND UP including the company’s first industry certifications for Good Manufacturing & Good Agricultural Practices as well as HACCP, SOP’s, and SSOP’s. I maintain these certifications annually with 3rd party ratings of 99%+. --Installed and operate the company’s first onsite quality assurance laboratory to provide accurate real time analysis of production batches. --Increased company’s storage capacity of pepper mash product from 1.5 million to 24.5 million pounds and MOVED COMPANY FROM $450K TO $7.4M IN REVENUE.--I also designed and implemented improvements in process and formulation that INCREASED NET PROFITS BY 61%.--I’ve INCREASED PROFITS BY more than $500,000 in our pepper mash product line.--Implemented company purchase order system to track vendors, costing analysis, vendor and contractor approval system, and inventory management – saved ~ $247k while maintaining or increasing quality of services/materials.--Saved more than $96k by modifying our logistics solutions and renegotiating freight rates.--GREW PEPPER MASH CONTRACTS BY 26.6% WITH NEW BUSINESS AT PROFIT MARGINS OF 23%”+ vs. Morfood’s typical margins of only 3.26-11.42%.--Added more than $1.3million to the bottom line in cost savings measures.

Las Cruces, Nm

This position overlapped others I had. Basically, I provided contract satellite, television, low voltage, and cable fulfillment services for fulfillment companies. I also installed Dish Network and DirecTV and worked on a project upgrading TV, satellite, and Internet services for GuestTek and SONIFI Solutions. As time permitted, I also provided handyman services and repairs to homeowners and businesses.

Amarillo, Tx

I served as the liaison between Install Pro and Dish Network's Amarillo operations. I managed technicians and daily operations including inventory management and purchasing. --I increased overall completion rates to 90.78%, lowered overdue rates from 4.32% to 1.12%, and doubled connectivity rates.

Las Cruces, New Mexico Area

Here I supervised 23 employees within a $3.5 million operation. I restructured operations to improve efficiency and profitability, assessed existing personnel and talent, recruited appropriate personnel to effectively staff the organization, and provided training to maximize personnel capabilities.--I increased 2007 sales by 13.81% and gross profits by 11.23% by intensive sales force training, cost cutting, and increasing the number of add-on sales.

Mesilla Park, Nm

I led 4 departments encompassing 38 personnel for a $16 million facility. While there I designed and implemented new processes, procedures, and measurements improving overall proficiency, productivity, and accountability. Efficiency was increased 10% by reorganizing the production department and better resource allocation.

Columbus, Ohio Area

Here I oversaw day-to-day warehouse and business operations and field production for a $13 million installed services division serving high volume residential builders. It included managing 20 Spanish speaking crews (60-80 people) and related training, billing, evaluations, & compliance. Additionally, I …--Designed / implemented production and service management systems to improve proficiency and productivity.--Decreased production completion times by more than 50%.--Implemented technologies to enable a mobile office to increase our production management field presence, which fostered ongoing quality improvements and account retention.--Implemented a customer satisfaction survey with returned results of 95%+.

Lewis Center, Oh

In this position, I developed distribution and wholesale channels in the Caribbean, Latin America, and key markets in the US for this leading manufacturer of apparel. Managed entire process of international trade show participation and conducted market research. I had many successes there including … --Increasing sales 25% in 2002, 36% in 2001, and 39% in 2000, despite industry turndown. --I generated growth revenue of 66% and won and developed major accounts in the U.S. that had been traditionally neglected. I was handpicked to develop this area. --Increasing my account base 236% through intensive research, outside sales, marketing, and trade shows.--Gained 15% of market share from competitors in matured markets by strong emphasis on product differentiation, superior service, and effective relationship building.--I also generated a 600% sales increase by the development of a dealer in Costa Rica.

San Juan, Puerto Rico

Prior to promotion to GM, I served as Customer Service Representative responsible for logistics from point-of-purchase to customers in PR. As GM, I managed importing, receiving, warehousing, and delivery of freight for Puerto Rico operations. (I cut product loss/damage by 85%, and reduced delivery times by 75%.)

Bachelor Of Business Administration (B.B.A.), Business Administration

Bachelor Of Arts - Ba, Spanish