Ben Donalson M.Aps Email & Phone Number

Guildford, England, Gb

- Central point of contact for a portfolio of clients and responsible for maintaining the relationship. Use data to look for trends and problems and analyse communications, contracts, and negotiations.- Identify functional cost savings via detailed analysis of current technology and requirements.- Creating client budgets and roadmaps for clients and liaise with key stakeholders to define requirements and delivery milestones.- Work alongside the projects team and technical director… Show more - Central point of contact for a portfolio of clients and responsible for maintaining the relationship. Use data to look for trends and problems and analyse communications, contracts, and negotiations.- Identify functional cost savings via detailed analysis of current technology and requirements.- Creating client budgets and roadmaps for clients and liaise with key stakeholders to define requirements and delivery milestones.- Work alongside the projects team and technical director to deliver projects on time and within budget. Show less

Guildford, England, United Kingdom

- Manage the new client set up process and delivering both structured and bespoke training to clients during their customer lifecycle. - Provide administration support to senior leadership teams within schools and multi-academy trusts. - Deliver account administrative support to clients in the building of templates for their account.

Bagshot

- Accountable for sourcing and facilitating the flow of high calibre candidates through the recruitment process. Utilising various job boards and maintaining a pipeline of direct applicants. - Developed and implemented a strategic 12-month plan to support with the expansion of the business. Drawing upon previous experience to ensure continuous operational improvement. -Installed a progression tracking system to streamline business monitoring processes. Providing an integral overview of… Show more - Accountable for sourcing and facilitating the flow of high calibre candidates through the recruitment process. Utilising various job boards and maintaining a pipeline of direct applicants. - Developed and implemented a strategic 12-month plan to support with the expansion of the business. Drawing upon previous experience to ensure continuous operational improvement. -Installed a progression tracking system to streamline business monitoring processes. Providing an integral overview of KPIs and daily statistics for consultants and senior management. Show less

Chertsey

- Managed a portfolio of 124 client accounts across the South of England. - Ensuring all efforts were oriented towards flawless service deliver to drive sales and customer satisfaction. - Successfully delivered an eco-friendly printing project for clients. Conducted periodic print audits and updated old equipment to reduce clients' printing costs by up to 40%. - Implemented an integral digital invoicing system using document management solutions. Resulting in improved audit… Show more - Managed a portfolio of 124 client accounts across the South of England. - Ensuring all efforts were oriented towards flawless service deliver to drive sales and customer satisfaction. - Successfully delivered an eco-friendly printing project for clients. Conducted periodic print audits and updated old equipment to reduce clients' printing costs by up to 40%. - Implemented an integral digital invoicing system using document management solutions. Resulting in improved audit compliance, simplified invoicing procedures and a reduction of paper use by 80%.- Directly managed the sales department during a company restructure. Providing motivating leadership to ensure the consistent achievement of targets and service standards. - Managed a variety of projects from inception to completion, identified and analysed core requirements of projects. Developed project scopes and objectives, involved all relevant stakeholders to ensure resource availability and allocationProjects completed:- Led all customer communication to gain insights into their requirements, whilst planning the location of printers; undertook accurate and complete checks around the office to make sure the dimensions were right for a new device to fit in while completing print audits to identify areas to reduce costs - Worked closely with analysts to implement a variety of software packages - Collaborated with marketing departments to deliver a variety of projects which led to revenue generation and customer loyaltyKey Achievements - Achieved a 98% retention rate and awarded top performer for the third quarter of 2019. Show less

Guildford, United Kingdom

- Strictly adhered to frameworks, laws, acts and regulations to facilitate the arrangement of life and critical illness insurance cover for customers. - Worked alongside underwriters to accurately record, analyse and report customer data.- Consistently exceeded KPIs, averaging a 100% retention rate and reducing monthly payments for customers by up to 30%.

Reading, United Kingdom

- Worked on behalf of landlords to secure suitable tenants for properties. Employing effective negotiation techniques to agree pricing and terms in order to drive business revenue. - Produced a range of marketing collateral to promote properties. Swiftly following up with any interested parties to arrange appointments and viewings.

Reading, Berkshire, United Kingdom

- Selected by senior management to take part in the 12-month management training programme to develop key skills relating to the operational management of the business. - Led a new in-store, multi-channel installation project. Managing all aspects of the project to adhere to all deadlines and deliverables. - Worked across multiple store areas, managing seasonal and product sales launches and analysed weekly stock and sales reports.- Managed numerous projects; monitored all project… Show more - Selected by senior management to take part in the 12-month management training programme to develop key skills relating to the operational management of the business. - Led a new in-store, multi-channel installation project. Managing all aspects of the project to adhere to all deadlines and deliverables. - Worked across multiple store areas, managing seasonal and product sales launches and analysed weekly stock and sales reports.- Managed numerous projects; monitored all project deliverables including timing, scope and budgets to mitigate any risks.Projects included:- Led all floor moves, as well as introducing new brands to the store which needed a new customised department, collaborated with store managers and external suppliers to develop and implement floor plans- Played a key role in introducing a new ecommerce collection point for online orders, created a workflow for customers to collect packages and reduce waiting time- End to end management of numerous external events from inception to completionKey Achievements - Ran the most profitable store department, increasing sales by up to of 21% from the previous year. - Achieved the store's highest ever daily sales intake within a single department for one day of £122k. Show less

Guildford, United Kingdom

Led all aspects of the formalwear department to deliver per commercial and service based KPIs. Key Achievements- Improved department profitability by 14% from previous years and increased KPIs by 205%.- Won best performing formal department across the company - awarded the opportunity to represent the company and tailor the London Irish rugby team for their House of Fraser promotional campaign.

Bachelor'S Degree, Business And Retail Management, 2:1

Diploma In Professional Development, Business Administration And Management, General, Pass

Completed a 12 month management programme through House of Fraser and Coventry University. The course consisted of 4 modules based around.

Prince2 Foundation, Project Management

Prince2 Practitioner, Project Management