- Conducted detailed market and competitor analysis to strengthen the business model framework and highlight the key features of the DataCave password manager app that marketing team should focus their social media campaigns around. - Meetings with the stakeholders to discuss and agree their specifications for new screens and features and created conceptual designs to give to the development team. - Gathered and documented the functional and non-functional requirements for the DataCave app and liaised with the development team to ensure technical design and solutions were to agreed specifications.- Designed and built a functional test catalogue and a testing protocol, and then executed the rigorous User Acceptance Testing plan. - Identified and analysed feature enhancement to improve the apps usability and reliability. - Responsibility for complete management of the datacave.com website using Azure DevOps, including all page and content creation through self-taught knowledge in developing HTML pages, CSS files and JSON files. - Responsibility for maintaining text content in the app across development, test and production environments.- Collected and analysed data from website traffic, social media pages and survey results, presenting the results in graphs to communicate findings to the marketing team and stakeholders.

• Gained a comprehensive knowledge of the energy industry in a short amount of time, then implemented that knowledge to efficiently resolve customers’ complex energy issues. • Time was regularly balanced across multiple tasks whilst always ensuring a high standard of customer service, which led to a considerable development in organisation and the ability to work under pressure. • Supported managers with suggestions to improve their website and billing system.• Regularly exceeded KPI’s and actively sought to help other departments and the business as a whole.