Founding Board MemberGreenSTEM Education has been established to be a NFP whose purpose is to advance education by providing equitable access to quality STEM education for all students and the wider community, particularly those from underrepresented backgrounds, by providing opportunities, support and funding to break down barriers and to establish study and career pathways with connections to relevant industries and organisations.

Accountable for the product strategy and delivery of IT Services, Network and Voice Technologies and related managed services across Residential, SMB and Enterprise customers nationwide.Leadership of 4x level 3 engineering squads, delivering scalable, reliable, maintainable product offerings.-Formed a multi-disciplinary level 3 engineering squad and implemented a new project delivery model seeing the successful delivery of some of BT's largest customer deployments in it's 20 year history.- Facilitated the consolidation of infrastructure by 20% within 12 month of stepping into the newly formed role

Responsible for the establishment of a product capability with an initial focus on Unified Communications and Contact Centre product offerings.• Formed a Unified Communications as a Service (UCaaS) product strategy, defined and implemented a suite of products for consumption across SMB and Enterprise customers. • Developed a Contact Centre as a Service (CCaaS) product strategy, defined and implemented for consumption by enterprise customers.

Leadership of two infrastructure engineering teams, accountable for defining and delivering the enterprise voice, contact center and collaboration strategy across all bank brands• Ownership of strategy, operations, project management and budgets across responsible services. Includes enterprise voice, video, collaboration, messaging and contact centre• Managed the delivery and adoption of Microsoft 365 services across the organisation, including Azure AD, Exchange, SharePoint, Teams, Yammer, OneDrive, Stream and Whiteboard• Led the evolution of Agile ceremonies across two squads leveraging Jira and confluence • Accountable for operational and project budgets relating to the maintenance and ongoing development and deployment of related services• Responsible for the delivery of a business-critical 24x7 contact centre platform (~10,000 calls per day) comprising of IVR, queuing, call recording and call back systems• Capacity management of voice hardware and licensing ensuring internal\carrier capacity for peak call loads• Monitoring, alerting and automated resolution of component failures• Responsible for 85 Cisco video conferencing rooms nationwide including bank wide live streamed events • Accountability for the selection, management and performance measurement of vendors and partners key to the delivery of Unified Communications and Collaboration services• Key strategic vendor relationships including Cisco, Microsoft & Bendigo Telco (Telecommunications Carrier)

Leadership of the Digital Workplace capability totalling 34 staff, accountable for defining and delivering on the digital workplace strategy internationally• Accountable for the formation, implementation and the ongoing development of the Digital Workplace Service at Monash University, globally• Responsible for the following capabilities: o Service Delivery Coordination Team (Project Delivery) o Device Management (SOE) Engineering and Device Deployment o Software Licensing Asset Management and Device Asset Management (Hardware) o Telephony Engineering • Acted as senior project delivery manager for enterprise-wide service releases• Release Train Engineer (RTE) responsible for Support Services & Engagement Portfolio• Stakeholder management related to responsible services from c-suite (DVC) to operational leaders• Actively engaged as a mentor for the Faculty of IT industry experience student program• Responsibility over the operational IT support for remote invigilated online eExam service• Ownership of Cisco Telephony services including several 24x7 Contact Centres and Zoom Phone• Design, deployment and management of enterprise-wide device management including Windows, Mac OS, Linux, Android and iOS (26,000 devices)• Design, deployment & management of Monash online virtual environment, virtual application platform• Ownership of strategic vendor relationships for the University including Cisco, Microsoft, Adobe and Telstra• Accountability for the selection, management and performance measurement of numerous partners key to the delivery of digital workplace services

Service Delivery Management responsibilities for End User Computing services internationally and leadership of two capabilities: - End User Computing focused project delivery team - Tier 1 Device Deployment team• Accountable for the formation, implementation, and the ongoing development of the End user computing capability at Monash University• Design, deployment and management of the enterprise-wide device management – Win, Mac, Linux, Mobile • Hardware and Software License Asset Management Services including an internally funded equipment leasing service• Accountability for the selection, management and performance measurement of numerous vendors and partners involved in the delivery of end user computing services

Leadership of a multi-campus embedded faculty IT support team, including Desktop and Audio-Visual support• Ongoing operational and strategic relationship management for FIT • Leadership of a multi-campus field support team • Transitioned legacy systems to a centralised IT services model

Leadership of the Vice Chancellery Tier 1 and 2 IT Service Desk and Field Support teams, accountable for delivery of services to the central business units of the University• Operational responsibilities for the delivery of support services across a significant portion of the University• Formation and ongoing leadership over a centralised Standard Operating Environment engineering capability

Complete management of service and support requests for an IT Service Provider focusing on Small\Medium businesses throughout Tasmania.