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Ben Doubleday Email & Phone Number
Senior Manager - End User Technology
at
RMIT University
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 86%
Current company
Role
Senior Manager - End User Technology
Location
Melbourne, Victoria, Australia
Company size
Who is Ben Doubleday? Overview
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Quick answer
Ben Doubleday is listed as Senior Manager - End User Technology at RMIT University, a company with 14155 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Ben Doubleday.
Ben Doubleday previously worked as Non Executive Director at Greenstem Education and Head of Product and Engineering at Bendigo Telco.
Company email context
Email format at RMIT University
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RMIT University
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Profile bio
About Ben Doubleday
An accomplished leader with 15 years project and service delivery experience in enterprise technology. Strong communication skills with the ability to foster lasting partnerships with stakeholders at all levelsA collaborative leader, experienced in building cohesive high performing teams, leads by example and champions challenging the status quo, develops a culture of accountability where we take ownership of results. Motivated to design and deliver transformational technologies and stakeholder experiences with an extensive understanding of trends driving the future of modern workplace, infrastructure and cloud platforms.
Listed skills include Service Delivery Management, It Service Management, Leadership, Management, and 1 others.
Current workplace
Ben Doubleday's current company
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Rmit University
16 roles
Ben Doubleday work experience
A career timeline built from the work history available for this profile.
Senior Manager - End User Technology
Current
May 2024 - Present
Non Executive Director
CurrentFounding Board MemberGreenSTEM Education has been established to be a NFP whose purpose is to advance education by providing equitable access to quality STEM education for all students and the wider community, particularly those from underrepresented backgrounds, by providing opportunities, support and funding to break down barriers and to establish study.
Mar 2023 - Present
Head Of Product And Engineering
Accountable for the product strategy and delivery of IT Services, Network and Voice Technologies and related managed services across Residential, SMB and Enterprise customers nationwide.Leadership of 4x level 3 engineering squads, delivering scalable, reliable, maintainable product offerings.-Formed a multi-disciplinary level 3 engineering squad and.
Sep 2022 - May 2024
Product Lead
- Responsible for the establishment of a product capability with an initial focus on Unified Communications and Contact Centre product offerings.
- Formed a Unified Communications as a Service (UCaaS) product strategy, defined and implemented a suite of products for consumption across SMB and Enterprise customers.
- Developed a Contact Centre as a Service (CCaaS) product strategy, defined and implemented for consumption by enterprise customers.
May 2022 - Sep 2022
Service Owner - Unified Communications And Collaboration
- Leadership of two infrastructure engineering teams, accountable for defining and delivering the enterprise voice, contact center and collaboration strategy across all bank brands
- Ownership of strategy, operations, project management and budgets across responsible services. Includes enterprise voice, video, collaboration, messaging and contact centre
- Managed the delivery and adoption of Microsoft 365 services across the organisation, including Azure AD, Exchange, SharePoint, Teams, Yammer, OneDrive, Stream and Whiteboard
- Led the evolution of Agile ceremonies across two squads leveraging Jira and confluence
- Accountable for operational and project budgets relating to the maintenance and ongoing development and deployment of related services
- Responsible for the delivery of a business-critical 24x7 contact centre platform (~10,000 calls per day) comprising of IVR, queuing, call recording and call back systems
Nov 2020 - Mar 2022
Group Information Technology Manager
- Leadership of the Digital Workplace capability totalling 34 staff, accountable for defining and delivering on the digital workplace strategy internationally
- Accountable for the formation, implementation and the ongoing development of the Digital Workplace Service at Monash University, globally
- Responsible for the following capabilities: o Service Delivery Coordination Team (Project Delivery) o Device Management (SOE) Engineering and Device Deployment o Software Licensing Asset Management and Device Asset.
- Acted as senior project delivery manager for enterprise-wide service releases
- Release Train Engineer (RTE) responsible for Support Services & Engagement Portfolio
- Stakeholder management related to responsible services from c-suite (DVC) to operational leaders
Sep 2017 - Nov 2020
Service Delivery Manager
- Service Delivery Management responsibilities for End User Computing services internationally and leadership of two capabilities: - End User Computing focused project delivery team - Tier 1 Device Deployment team
- Accountable for the formation, implementation, and the ongoing development of the End user computing capability at Monash University
- Design, deployment and management of the enterprise-wide device management – Win, Mac, Linux, Mobile
- Hardware and Software License Asset Management Services including an internally funded equipment leasing service
- Accountability for the selection, management and performance measurement of numerous vendors and partners involved in the delivery of end user computing services
Jun 2013 - Sep 2017
It Service Centre Manager
- Leadership of a multi-campus embedded faculty IT support team, including Desktop and Audio-Visual support
- Ongoing operational and strategic relationship management for FIT
- Leadership of a multi-campus field support team
- Transitioned legacy systems to a centralised IT services model
Aug 2011 - Jun 2013
Information Technology Client Services Manager
- Leadership of the Vice Chancellery Tier 1 and 2 IT Service Desk and Field Support teams, accountable for delivery of services to the central business units of the University
- Operational responsibilities for the delivery of support services across a significant portion of the University
- Formation and ongoing leadership over a centralised Standard Operating Environment engineering capability
Nov 2008 - Aug 2011
Ict Support Team Leader
Aug 2008 - Nov 2008
Systems Engineer
Mar 2006 - Aug 2008
Service Manager
Complete management of service and support requests for an IT Service Provider focusing on Small\Medium businesses throughout Tasmania.
Jan 2005 - Jan 2006
Technical Support Officer
Jan 2003 - Jan 2005
Account Manager
Jan 2002 - Jan 2003
Technical Support Officer
Jan 1998 - Jan 2001
FAQ
Frequently asked questions about Ben Doubleday
Quick answers generated from the profile data available on this page.
What company does Ben Doubleday work for?
Ben Doubleday works for RMIT University.
What is Ben Doubleday's role at RMIT University?
Ben Doubleday is listed as Senior Manager - End User Technology at RMIT University.
Where is Ben Doubleday based?
Ben Doubleday is based in Melbourne, Victoria, Australia while working with RMIT University.
What companies has Ben Doubleday worked for?
Ben Doubleday has worked for Rmit University, Greenstem Education, Bendigo Telco, Bendigo And Adelaide Bank, and Monash University.
How can I contact Ben Doubleday?
You can use AeroLeads to view verified contact signals for Ben Doubleday at RMIT University, including work email, phone, and LinkedIn data when available.
What skills is Ben Doubleday known for?
Ben Doubleday is listed with skills including Service Delivery Management, It Service Management, Leadership, Management, and Itil.
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