- Answered inbound and handled outbound phone calls via dialer system for past due accounts including gym memberships or apartments.- Arranged for balances to be paid in full, either through lump sum payment or payment plans.- Averaged 2.75 collections per hour, exceeding office requirement of 1.25 per hour

- Answered incoming and placed outbound phone calls to consumers in collections for their auto loans. - Assigned accounts for repossession ensuring state and federal guidelines are met;- Calculated amounts of redemption for each unit repossessed and performed the necessary document reviews (proof of employment, proof of residence, references and proof of insurance);- Generated letters for consumers pursuant to state laws showing amounts to redeem and steps needed to redeem unit… Show more - Answered incoming and placed outbound phone calls to consumers in collections for their auto loans. - Assigned accounts for repossession ensuring state and federal guidelines are met;- Calculated amounts of redemption for each unit repossessed and performed the necessary document reviews (proof of employment, proof of residence, references and proof of insurance);- Generated letters for consumers pursuant to state laws showing amounts to redeem and steps needed to redeem unit. - Assisted phone agents with issues regarding repossession. Show less

- Answered incoming phone calls from consumers wanting more information about their past due alarm system balances. - Responsible for answering credit disputes via EOscar software and sent text message settlement offers. - Handled escalations from upset debtors offering sufficient solutions