Virgin Media, ReadingField Engineer-Organizing CPE and consumables ready for every job-Being a big team player and helping others when needed-Covering managers in peak times-Meeting deadlines in timed appointments-Accommodate customers satisfactory-Diagnosing errors and technical problems to bring together a concrete solution that will leave a positive memorable experience-Flexibility in working hours and assisting when needed-Making sure properties were left to a high consistent standard to ensure good feedback and future recommendations-Following the health and safety guidelines-Keeping a friendly relationship and good communication with customers all hours of the day to ensure intermittent problems are solved -Mentoring and training new members-Powerpoint sessions bringing together teams and training them on business/FTTP/FTTO/Wifi pods/PIA-Liaising with routers with my local knowledge to enable clear and productive routers for techs across the team-Setting up Signal meters for techs across the team-Maintaining network infrastructure (HFC/Fibre)-Following all rules and regulations (NRSWA Trained)-Taking on other roles to ensure smooth operations-Out of hours working and organising to ease daytime workload-Managing all installations, maintenance, repairs and tests -Traveling to other regions to help other teams-Installing routers and switches-Cable, Fibre and Ducting installations-VPN tunneling-Static/dynamic IP setups-Business cabling/routing-cat6 installations-Teamviewer remote desktop setups

I build contact data for our clients using a variety of techniques (social networking, telephone, directories). The data is unique and relevant to the clients needs making it vastly superior to purchased data lists. I also validate every contact using the telephone to ensure that the data is as accurate and as relevant as possible.

• Patrol up to 250 site via CCTV• Report Break ins to center managers• Dealing with client problems• Incident Reports• Response to emails/ organizing future events• Spreadsheet Data input• External/internal patrols• Supervising CCTV footage• Surveying building• Alarm checks• Night duties and day duties• Always display a professional and tidy appearance to the general public• Take responsibility into making sure the alarms are set and working after shifts• Using communication skills to talk to clients over the phone• Sending post and fax messages

• Working as a cashier• Dealing with deliveries• Organize shop floor• Managing stock levels and doing Stock checks• Responding to any customer complaints and comments• Organizing special promotions, displays and events• Good communication skills with other employees• Always display a professional and tidy appearance to the general public• Take responsibility into making sure the safe is locked after shifts and alarms are set• Deliver an outstanding customer service to the public• Working as a team to reach daily/weekly sales target• Deal with queries with any items bought within the store• Take orders and customer complaints over the phone• Taking card details over the phone – learning about confidentiality of personal details• Hitting daily individual and team targets

• Working as a cashier• Dealing with deliveries• Organize shop floor• Providing good service with customers• Managing stock levels and doing Stock checks• Responding to any customer complaints and comments• Organizing special promotions, displays and events• Good communication skills with other employees and customers

• Assistant accounts with accounts payable and accounts receivable• Maintain accurate filing system• Liaise with suppliers• Analyzing sales figures• Maintaining awareness of market trends• Monitoring local competitors• General administration tasks• Spreadsheet data input