Ben Dufton Email and Phone Number

From June 2010 until March 2015 I was part of the management team at Schuh supervising a team of 20 staff on one of the busiest retail trading days of the week. Having this position has given me the opportunity to be faced with new challenges in relation to decisions that are expected of a supervisor and also to grasp new concepts of management techniques.Duties include; - Dealing with customer queries and complaints - Handing quantities of money - Ensuring all staff are aware of personal and company daily/weekly targets- Monitoring staff performance and contributing towards personal staff development- Ensuring customer service is to the highest possible standards

Sales assistant in a fast paced retail environment sharing both skills and knowledge with staff and customers alike. Duties included dealing with customer queries and handling money. While working as a sales assistant I also won "The WhiteRose Customer Sevice" award for excellent customer Sevice due to the fact that I am always willing "to go that extra mile".

While working for RWE IT UK gained experience across a wide range of IT areas and more recently - Smart MeteringMDMS Solution integration with SAP through SAP Adapter ---------------------------------------------My position as a System Administrator was on the Smart Metering Team where I worked on the implementation of a meter data management system as part of a smart end to end solution. Working within the smart metering project team has enabled me to be part of the team that collectively achieved the first smart meter fit.I held the responsibility for the installation, upgrade support of the new smart metering application across multiple environments. I have also worked on the installation and configuration of a SAP Adapter.While working on the implementation of MDMS I gained a wealth of application specific technical knowledge along with UNIX.MDMS AMI Adapter Implementation---------------------------------------------As part of a smart metering end to end solution I have been involved with the implementation of an AMI adapter with the existing MDMS system.Key Tasks:- MDMS installation and configuration set up - SAP Adapter configuration- AMI Adapter configuration - Working and liaising with 3rd parties on a global scale Other Placements include:- Applications Support Analyst- Release and Change Management Analyst - Tools and Technologies (Software Configuration Management)- Field Services Engineer (Desktop Support)

In October 2012 I took part in a 2 week work placement programme in Estonia working for the local municipality in Kuressaare as an IT Technician. The placement was invaluable to not only enhance my technical skills and knowledge but also to gain first hand experience of the IT industry within a different country.

Dealing with customer queries and ensuring a high level of customer services was delivered at all times.Duties included:- Dealing with customers- Handling money- Problem Solving