Ben Dyson Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Develop the maturity of Data Enablement functions and initiatives, playing a critical role in understanding impact to Transurban’s Data Management landscape, including data governance, data policies, standards and controls, data lifecycle, data architecture, data literacy, data quality and value optimisation, data incidents and how these functions can be.

Tower Five Collins Square, 727 Collins St, Docklands VIC 3008, Australia

Enabling customers, colleagues, and business stakeholders with Transurban’s data assets as a way of achieving strategic business goals and obtaining true value from data. To develop the maturity of Data Enablement including the function, innovation and ideation of advanced analytics use cases, in addition to playing a critical role in understanding the.

Docklands

* Engaging with Legal, Compliance, key stakeholders, SMEs, Divisional Risk Controllers and senior leadership across the enterprise to gather information, develop a clear understanding of event root cause and event circumstances to support decision making at the Regulatory Event Forum* Input into the briefing of Product EGMs and GM Event Owners and provide.

700 Bourke Street Docklands

• Provisioning of Portfolio Governance over Personal Banking Business Improvement initiatives and monthly reporting of Portfolio Health to EPMO.
• Enterprise Consultant for Customer Pain Points pipeline initiative identification and qualification, active stakeholder engagement with key support partners.
• Personal Banking Consultant for initiative financial benefits realisation modelling, planning and management.
• Strategic Roadmap direction of NAB’s ‘Thoughts Into Action’ Continuous Improvement idea management program across the Enterprise
• Relationship management with software 3rd party vendors, translating technical and business requirements to ensure delivery of strategic direction and tactical targets
• Leading, designing and delivering transformation projects to improve the quality, insights and delivery capability of collaborative improvement ideas across the Enterprise.

700 Bourke Street, Docklands

• Liaise with CP&S Strategy, Product EGM’s / GM’s; Net Promoter System segment owners and channel owners to build, refine and the CP&S Strategic Initiatives Portfolio reporting and facilitate investment slate planning.
• Provide portfolio insights and updates to CP&S Leadership Team on the strategic, commercial, customer and delivery elements of the CP&S investment and change portfolio
• Provide analysis and insights to the GM, Change Delivery & Governance with respect to CP&S submissions and updates to relevant governance forums and committees
• Identify and provide insight on alignment opportunities between Product Roadmaps and Customer Journey priorities.
• Initiative assessment reviews of scope, customer impact, WOL Financials (incremental financial benefits, project costs, support costs and 3rd party funding), Return on Investment, payback period, Net Present Value.
• Selected to work on the Customer Plan project, part of the One NAB Plan to focus efforts on lifting Strategic NPS through what moments really matter to NAB’s priority consumer customer segments and the key drivers of.

800 Bourke Street, Docklands, Victoria

• Business Process Re-Engineering of NAB consumer processes with focus on cycle time reduction and sales conversion uplift (Credit Cards, Personal Loans, Mortgages acquisition)
• Delivery of an improved online home loan sales process and sales funnel management (10% uplift in assessments, 206% uplift in approvals and 109% uplift in home loan drawdown footings. Work leveraged to evolve into.
• Cycle Time Reduction; Process Simplification; Reduce Customer Drop-Out Rates; Improve Activation Rates; Improve First Payment Default Rates; Capacity Release; Activity Based Costing Reduction)
• Re-engineered credit card application process for retail branch network (Reduced customer wait time by 42% from 12 to 7 days)
• Delivery of a customer correspondence database for credit card documentation (Reduced customer wait time by 2 days per application. Cost saving - capacity release of 7 FTE and eliminated the need for 3rd party imaging.
• Lean Six Sigma

Melbourne, Victoria, Australia

• Business Process Re-Engineering of Underground Mining Truck Body Production (Cycle Time Reduction; Steel Consumption Reduction; Shop Order Reduction; Process Simplification)
• Inventory Management
• Proof of Concept (PoC) & New Product Introduction (NPI) Rollouts
• Migration of MRP functions from software BPICS to SAP/R3 Platform (Production Planning/PP and Materials Management/MM Modules); Subject Matter Expert representative for Engineering & Planning

Bachelor, Engineering (Mechanical & Manufacturing) (Hons)

Six Sigma Black Belt (Certified)

Diploma, Cpim (Certified In Production & Inventory Management)

The CPIM designation reflects commitment to an internationally recognised standard of excellence in Production Planning, Process.

Six Sigma Green Belt (Certified)

Education record

Mini MBA