Head Of Operations
Worldwide, Fr
As the regional operations lead for world’s most innovative full-service digital consultancies, I oversaw customer management, strategy, and technology implementation for brands such as Danone, Lion, Ruralco, Qantas and Samsung. Working across key service areas of Creative Design / UX, Business & Marketing Strategy, Systems Integration and Development and partnering with leading vendors such as SAP Hybris, Sitecore, Adobe, Salesforce, and Optimizely.Key areas of responsibility- Business planning, strategy and roadmap development- Group program management lead, resource optimisation & operations management- People and Culture (HR) policy and process development, talent identification and retention- Technology partnerships, capability assessments and recommendations- Pre-sales , client management and support