With over a decade of experience in sales, account management, and business development, I am a customer success manager at Livspace, a leading online platform for home interior design and renovation. I have a master's degree in business administration and a skill in franchise management, which enable me to understand the market dynamics and customer expectations in different regions and segments while being responsible to generate revenue though value selling and various strategies applicable to boost sales .As a customer success manager, I represent the organization as a stakeholder and make strategic decisions that align with the customer's needs and goals. I communicate feedback and insights from the customers to the internal teams across manufacturing, support, installation, and products teams, while ensuring the customers realize their desired outcomes. I also collaborate with cross-functional teams to improve processes, products, and services, and resolve any issues or challenges that arise. I am passionate about creating positive customer experiences and building long-term relationships that foster loyalty and advocacy.Speaking of my remarkable achievements across my career , I am a national sales award winner at Skoda India for consecutive 2 years in generating the highest volume of sales and a high achiever in excellent service reward granted by BMW and have secured the highest social media reviews for best customer service .I delve by formulating strategic approaches to handle escalations, whether in face-to-face interactions or on social media platforms, underscores your adeptness at crisis management, conflict resolution, and maintaining brand reputation. This involves creating proactive strategies to address issues swiftly and effectively. Throughout my career journey, I have demonstrated a passion for delivering exceptional results, driving business success, and contributing positively to organizational growth. my commitment to continuous learning and improvement reflects your proactive approach to professional development and achieving goals.
Listed skills include Sales Management, Sales Process, Pre Sales, Retail Sales, and 2 others.