Ben Edwin Anthony Email & Phone Number

Bengaluru, Karnataka, India

Highlights :Representing the Organization as a stakeholder and make formulated decisions for the team and increase productivity by 3X. Focus on major success metrics CSAT,NPS ,CSS and regular checks in with the Customer on the usage of the product services .Understand customer needs and pain points, ensuring feedback and insights are communicated back to internal teams across Manufacturing, Support, installation, and Product teams; whilst being their voice and record their feedback.React to immediate needs as well as proactively identify opportunities where existing products and solutions are relevant for the account’s use cases and ensure desired outcomes of customer's are met.Maintained high levels of customer engagement and satisfaction with a focus on customer centricity, advocacy and ultimately retention ensuring responses are above the agreed SLA's.Collaborating across internal teams towards a common goal of improving the customer experience, while influencing our overall growth strategy.Develop Customer Experience strategy, vision and roadmap - constantly challenge the status quo of modern forward-thinking retailing and customer experienceDevelop expertise strategy to better serve organization needs, analyzing trends and identifying existing solutions that could help solve customers’ needs.Problem-solving abilities and answers to challenges, manage the escalations and resolve issues on timely basis .

Bengaluru, Karnataka, India

Highlights:Delivered expert counseling to students with broader career aspirations whilst managing designated Alumni accounts, leveraged their program experiences and overall satisfaction to schedule insightful brainstorming sessions for new students besides converting referral leads into sales.• Functioned as primary point of contact with all university-specific functional teams and students for numerous university programs.• Onboarded More than 100 students to join various programs and having the highest sales conversion rate of 110%.

Bengaluru Area, India

•Responsibly achieved Team and individual sales targets by 100% conversion rates contributing 15% of sales through walk-in traffic and cold calling and sources created from real estate consultants.•Resolved problems of customers to maintain relationships and promote referral schemes to increase return customer base.• Formulated strategies to drive revenue and track team performance to initiate skill enhancement .

Hyderabad

Responsible for onboarding Franchise stores Across India.Preparing tailored budget proposals for clients and finalize the deal.Coordinating with vendors and stakeholders to set up resources to commence project.Resolve escalations and conflicts to maintain smooth services to our customers, as and when needed.Achieved project deadlines by coordinating with relevant key stakeholders and addressing any obstacles during project lifecycleProvide training for new entrepreneur partners and onboarding staff.Conducting corporate events for generating new inbound leads and scaling up the business .Retention of customers through various ways of service improvement calls, understanding pain points ,resolving issues on products and services and helping them take informed decisions around incentives and benefits of being long term associated.Monitor and analyze Customer's usage of the product at store and provide feedback to the hierarchy and product team.Coordinate with operations team to provide excellent customer service and coordinate with stakeholders to adhere project deadlines are met and mitigate risk .

Hyderabad Area, India

Individual Revenue Contributor to dealership Sales.• Created sales presentations to highlight product features and advantages to prospective clients both domestic and corporate, facilitating a comprehensive understanding value proposition.•Implemented the use of a CRM software for scheduling appointments, monitoring daily activities and track weekly, monthly and quarterly sales targets while enhancing customer relationships and overall sales performances.

Hyderabad Area, India

Sales Consultant and Team Leader• Managed individual and Team sales targets, organized work schedules and assigned specific duties while conducting in house trainings.• Negotiated and closed corporate sales to secure profitable deals and contracts.• Demonstrated products to encourage purchases by showcasing features and benefits whilst handling product and competitor objections and reduce customer related issues.• Increased overall revenue of 40% from cold calling sales through effective sales strategy and great negotiation skills