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Ben Edwin Anthony Email & Phone Number

Senior Customer Success Manager | Onboarding specialist , Sales Management and business development, Retention and Escalation management. I help organizations scale up their business by 10X with proven strategies. at Livspace
Location: Bengaluru, Karnataka, India 6 work roles
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Senior Customer Success Manager | Onboarding specialist , Sales Management and business development, Retention and Escalation management. I help organizations scale up their business by 10X with proven strategies.
Location
Bengaluru, Karnataka, India
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Ben Edwin Anthony is listed as Senior Customer Success Manager | Onboarding specialist , Sales Management and business development, Retention and Escalation management. I help organizations scale up their business by 10X with proven strategies. at Livspace, a company with 2554 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ben Edwin Anthony.

Ben Edwin Anthony previously worked as Customer Success Manger South at Livspace and Senior Academic Advisor at Upgrad.

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Livspace

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About Ben Edwin Anthony

With over a decade of experience in sales, account management, and business development, I am a customer success manager at Livspace, a leading online platform for home interior design and renovation. I have a master's degree in business administration and a skill in franchise management, which enable me to understand the market dynamics and customer expectations in different regions and segments while being responsible to generate revenue though value selling and various strategies applicable to boost sales .As a customer success manager, I represent the organization as a stakeholder and make strategic decisions that align with the customer's needs and goals. I communicate feedback and insights from the customers to the internal teams across manufacturing, support, installation, and products teams, while ensuring the customers realize their desired outcomes. I also collaborate with cross-functional teams to improve processes, products, and services, and resolve any issues or challenges that arise. I am passionate about creating positive customer experiences and building long-term relationships that foster loyalty and advocacy.Speaking of my remarkable achievements across my career , I am a national sales award winner at Skoda India for consecutive 2 years in generating the highest volume of sales and a high achiever in excellent service reward granted by BMW and have secured the highest social media reviews for best customer service .I delve by formulating strategic approaches to handle escalations, whether in face-to-face interactions or on social media platforms, underscores your adeptness at crisis management, conflict resolution, and maintaining brand reputation. This involves creating proactive strategies to address issues swiftly and effectively. Throughout my career journey, I have demonstrated a passion for delivering exceptional results, driving business success, and contributing positively to organizational growth. my commitment to continuous learning and improvement reflects your proactive approach to professional development and achieving goals.

Listed skills include Sales Management, Sales Process, Pre Sales, Retail Sales, and 2 others.

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Livspace
Livspace
Senior Customer Success Manager | Onboarding specialist , Sales Management and business development, Retention and Escalation management. I help organizations scale up their business by 10X with proven strategies.
bengaluru, karnataka, india
Website
Employees
2554
AeroLeads page
6 roles

Ben Edwin Anthony work experience

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Customer Success Manger South

Current

Bengaluru, Karnataka, India

Highlights:Representing the Organization as a stakeholder and make formulated decisions for the team and increase productivity by 3X. Focus on major success metrics CSAT,NPS,CSS and regular checks in with the Customer on the usage of the product services.Understand customer needs and pain points, ensuring feedback and insights are communicated back to.

Sep 2022 - Present

Senior Academic Advisor

Bengaluru, Karnataka, India

  • Highlights:Delivered expert counseling to students with broader career aspirations whilst managing designated Alumni accounts, leveraged their program experiences and overall satisfaction to schedule insightful.
  • Functioned as primary point of contact with all university-specific functional teams and students for numerous university programs.
  • Onboarded More than 100 students to join various programs and having the highest sales conversion rate of 110%.
Jan 2021 - Jul 2022

Assistant Sales Manager

Bengaluru Area, India

  • Responsibly achieved Team and individual sales targets by 100% conversion rates contributing 15% of sales through walk-in traffic and cold calling and sources created from real estate consultants.
  • Resolved problems of customers to maintain relationships and promote referral schemes to increase return customer base.
  • Formulated strategies to drive revenue and track team performance to initiate skill enhancement.
Mar 2019 - Oct 2020

Assistant Franchise Account Manager

Hyderabad

Responsible for onboarding Franchise stores Across India.Preparing tailored budget proposals for clients and finalize the deal.Coordinating with vendors and stakeholders to set up resources to commence project.Resolve escalations and conflicts to maintain smooth services to our customers, as and when needed.Achieved project deadlines by coordinating with.

Mar 2017 - Feb 2019

Senior Sales Consultant

Hyderabad Area, India

  • Individual Revenue Contributor to dealership Sales.
  • Created sales presentations to highlight product features and advantages to prospective clients both domestic and corporate, facilitating a comprehensive understanding value proposition.
  • Implemented the use of a CRM software for scheduling appointments, monitoring daily activities and track weekly, monthly and quarterly sales targets while enhancing customer relationships and overall sales performances.
Feb 2016 - Mar 2017

Sales Team Lead

Hyderabad Area, India

  • Sales Consultant and Team Leader
  • Managed individual and Team sales targets, organized work schedules and assigned specific duties while conducting in house trainings.
  • Negotiated and closed corporate sales to secure profitable deals and contracts.
  • Demonstrated products to encourage purchases by showcasing features and benefits whilst handling product and competitor objections and reduce customer related issues.
  • Increased overall revenue of 40% from cold calling sales through effective sales strategy and great negotiation skills
Feb 2013 - Jan 2016
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FAQ

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What company does Ben Edwin Anthony work for?

Ben Edwin Anthony works for Livspace.

What is Ben Edwin Anthony's role at Livspace?

Ben Edwin Anthony is listed as Senior Customer Success Manager | Onboarding specialist , Sales Management and business development, Retention and Escalation management. I help organizations scale up their business by 10X with proven strategies. at Livspace.

Where is Ben Edwin Anthony based?

Ben Edwin Anthony is based in Bengaluru, Karnataka, India while working with Livspace.

What companies has Ben Edwin Anthony worked for?

Ben Edwin Anthony has worked for Livspace, Upgrad, Homelane, The Chocolate Room India, and Kun Exclusive.

Who are Ben Edwin Anthony's colleagues at Livspace?

Ben Edwin Anthony's colleagues at Livspace include Tanuja Bhatt, Nousheen Shaikh, Ria Saurav, Sanjitha Badhri, and Sonu Dinodia.

How can I contact Ben Edwin Anthony?

You can use AeroLeads to view verified contact signals for Ben Edwin Anthony at Livspace, including work email, phone, and LinkedIn data when available.

What skills is Ben Edwin Anthony known for?

Ben Edwin Anthony is listed with skills including Sales Management, Sales Process, Pre Sales, Retail Sales, Sales Presentations, and Automotive Sales.

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