Ben Elder Email & Phone Number

Texas, United States

Irving, Texas, United States

Develop and implement Capacity Management tools. Develop web dashboards for infrastructure management as well as forecasting future resource consumption.

United States

• Support Remedy ticketing systems for Mobility Service and Mobility Infrastructure queue• Supported the roll out of Multifactor Authentication facilitating this effort in Azure footprint• Migrate users from BYOD to Corporate devices• Work closely with large third-party organizations to troubleshoot and mitigate issues• Developed documentation and mentored the third level helpdesk

United States

- Support Remedy ticketing systems for Mobility Service and Mobility Infrastructure queue- Maintain various patching for on premise Blackberry UEM, BES12, Good Control/Good Dynamicsservers in a worldwide infrastructure- Manage changes/maintenance mode requests for approximately 200+ on premise BlackberryBES/MDM servers in 3 different Regions- Migrate users from BYOD to Corporate devices for MDM consolidations of BES12, Good Control/GoodDynamics to Blackberry UEM-… Show more - Support Remedy ticketing systems for Mobility Service and Mobility Infrastructure queue- Maintain various patching for on premise Blackberry UEM, BES12, Good Control/Good Dynamicsservers in a worldwide infrastructure- Manage changes/maintenance mode requests for approximately 200+ on premise BlackberryBES/MDM servers in 3 different Regions- Migrate users from BYOD to Corporate devices for MDM consolidations of BES12, Good Control/GoodDynamics to Blackberry UEM- Maintain server certificate/renewals on various platforms such as APNS- Work closely with large third-party organizations to troubleshoot and mitigate issues with BlackberryUEM, BES12, and Good Dynamics Show less

Irving, Tx

Technical Manager/Engineer, Liaison and Subject Matter Expert (SME) charged with: device management, environment architecture, migration and deployment, development specifications, issue-resolution, root cause analysis, actionable after-incident analysis, coordination of new technology and upgrades, review of emerging technology, and leading high-performing IT teams. Routinely provided actional pre and post-incident resolution analysis ensuring issues were properly logged and remediated to… Show more Technical Manager/Engineer, Liaison and Subject Matter Expert (SME) charged with: device management, environment architecture, migration and deployment, development specifications, issue-resolution, root cause analysis, actionable after-incident analysis, coordination of new technology and upgrades, review of emerging technology, and leading high-performing IT teams. Routinely provided actional pre and post-incident resolution analysis ensuring issues were properly logged and remediated to maintain a zero-downtime environment offering opportunities for improvement beginning with BlackBerry message flow for executive staff and growing to field technician mobile devices and environments.See attached resume for Key Contributions & Accomplishments:• Special & Technical Projects: Managed Verizon’s vMobile field technician mobile device management infrastructure throughout the design and build process from beginning to launch while meeting project deliverables, requirements, budget constraints, and infrastructure demands. • Mobile Devices & Applications: Strategically developed, engineered, and deployed reliable and robust Unified Communications architectures ensuring a smooth transition to supported mission-critical environments as new technologies emerged. Provided technical specifications of application design to developers to maintain a high standard. Knowledgeable and experienced in various mobile development platforms.• Leadership & Direction: Developed and implemented strategic process improvements that enhanced productivity, performance, reliability, and overall structure. Aligned and coordinated processes across multifunctional teams, streamlining overall infrastructure processes, and cross-departmental collaboration. Maintained strategic relationships with internal teams, vendors/suppliers, consultants, and service providers to proactively leverage these partnerships to ensure mutually beneficial solutions and resources enterprise-wide. Show less

Irving, Tx

Associate'S Degree, Network And System Administration/Administrator, In Progress

Cyber Security Certification, Cyber Security Training