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Ben Elder Email & Phone Number
Principal IT Service Management Specialist, Capacity Program Manager
at
Discover Financial Services
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Principal IT Service Management Specialist, Capacity Program Manager
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
Who is Ben Elder? Overview
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Quick answer
Ben Elder is listed as Principal IT Service Management Specialist, Capacity Program Manager at Discover Financial Services, a company with 21509 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Ben Elder.
Ben Elder previously worked as App Systems Engineering Lead at Citi and SYSTEMS ENGINEER MOBILITY at Hub International. Ben Elder holds Associate'S Degree, Network And System Administration/Administrator, In Progress from University Of Phoenix.
Company email context
Email format at Discover Financial Services
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Discover Financial Services
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Profile bio
About Ben Elder
Positioned as a dedicated and driven MDM Systems, Capacity Management & Network Leader, my expertise spans almost twenty years at Verizon navigating a wide variety of technical concepts, programs, and systems. I strategically lead an expanded network of mobile application design, migrations upgrades, infrastructures, and maintenance. Routinely, my diverse skillset is leveraged in issue-resolution, project management, and root cause analysis. Given my keen ability to navigate complex technical issues and cultivate strategic solutions that improve overall operations, I serve as a valuable resource to executive leadership.
Current workplace
Ben Elder's current company
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Discover Financial Services
7 roles · 28 years
Ben Elder work experience
A career timeline built from the work history available for this profile.
Principal It Service Management Specialist, Capacity Program Manager
Current
Dec 2022 - Present
App Systems Engineering Lead
Develop and implement Capacity Management tools. Develop web dashboards for infrastructure management as well as forecasting future resource consumption.
Mar 2022 - Jul 2023
Systems Engineer Mobility
- Support Remedy ticketing systems for Mobility Service and Mobility Infrastructure queue
- Supported the roll out of Multifactor Authentication facilitating this effort in Azure footprint
- Migrate users from BYOD to Corporate devices
- Work closely with large third-party organizations to troubleshoot and mitigate issues
- Developed documentation and mentored the third level helpdesk
Sep 2021 - Mar 2022
Teksystems/Bank Of America, Irving, Tx
Network/Systems Engineer V
- Support Remedy ticketing systems for Mobility Service and Mobility Infrastructure queue- Maintain various patching for on premise Blackberry UEM, BES12, Good Control/Good Dynamicsservers in a worldwide infrastructure- Manage changes/maintenance mode requests for approximately 200+ on premise BlackberryBES/MDM servers in 3 different Regions- Migrate users.
Feb 2020 - Dec 2020
Mts Iv Systems Network Engineer
- Technical Manager/Engineer, Liaison and Subject Matter Expert (SME) charged with: device management, environment architecture, migration and deployment, development specifications, issue-resolution, root cause.
- Special & Technical Projects: Managed Verizon’s vMobile field technician mobile device management infrastructure throughout the design and build process from beginning to launch while meeting project deliverables.
- Mobile Devices & Applications: Strategically developed, engineered, and deployed reliable and robust Unified Communications architectures ensuring a smooth transition to supported mission-critical environments as new.
- Leadership & Direction: Developed and implemented strategic process improvements that enhanced productivity, performance, reliability, and overall structure. Aligned and coordinated processes across multifunctional.
Jul 2000 - Mar 2019
Production Support Specialist
1998 - 2000
~2 yrs
Team & coworkers
Colleagues at Discover Financial Services
Other employees you can reach at discover.com. View company contacts for 21509 employees →
RJ
Renada James
Colleague at Discover Financial Services
Chicago, Illinois, United States, United States
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SH
Sarah Heddleston
Colleague at Discover Financial Services
East Liverpool, Ohio, United States, United States
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HG
Henry Guzman
Colleague at Discover Financial Services
Phoenix, Arizona, United States, United States
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TM
Taz Mac
Colleague at Discover Financial Services
Phoenix, Arizona, United States, United States
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CC
Charlotte Coyle
Colleague at Discover Financial Services
Charlotte Metro, United States
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MM
Mike Muller
Colleague at Discover Financial Services
Palatine, Illinois, United States, United States
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AN
Audra Norris Marcolini
Colleague at Discover Financial Services
Richmond, Virginia, United States, United States
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JZ
Jackie Zahran
Colleague at Discover Financial Services
Midvale, Utah, United States, United States
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JK
John Kingsbury
Colleague at Discover Financial Services
United States, United States
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IA
Iris Antritt
Colleague at Discover Financial Services
United States, United States
View →
Renada James
Colleague at Discover Financial Services
Chicago, Illinois, United States, United States
View →
SH
Sarah Heddleston
Colleague at Discover Financial Services
East Liverpool, Ohio, United States, United States
View →
HG
Henry Guzman
Colleague at Discover Financial Services
Phoenix, Arizona, United States, United States
View →
TM
Taz Mac
Colleague at Discover Financial Services
Phoenix, Arizona, United States, United States
View →
CC
Charlotte Coyle
Colleague at Discover Financial Services
Charlotte Metro, United States
View →
MM
Mike Muller
Colleague at Discover Financial Services
Palatine, Illinois, United States, United States
View →
AN
Audra Norris Marcolini
Colleague at Discover Financial Services
Richmond, Virginia, United States, United States
View →
JZ
Jackie Zahran
Colleague at Discover Financial Services
Midvale, Utah, United States, United States
View →
JK
John Kingsbury
Colleague at Discover Financial Services
United States, United States
View →
IA
Iris Antritt
Colleague at Discover Financial Services
United States, United States
View →
2 education records
Ben Elder education
Associate'S Degree, Network And System Administration/Administrator, In Progress
Cyber Security Certification, Cyber Security Training
FAQ
Frequently asked questions about Ben Elder
Quick answers generated from the profile data available on this page.
What company does Ben Elder work for?
Ben Elder works for Discover Financial Services.
What is Ben Elder's role at Discover Financial Services?
Ben Elder is listed as Principal IT Service Management Specialist, Capacity Program Manager at Discover Financial Services.
Where is Ben Elder based?
Ben Elder is based in Dallas-Fort Worth Metroplex, United States, United States while working with Discover Financial Services.
What companies has Ben Elder worked for?
Ben Elder has worked for Discover Financial Services, Citi, Hub International, Network/Systems Engineer V, and Verizon Data Services.
Who are Ben Elder's colleagues at Discover Financial Services?
Ben Elder's colleagues at Discover Financial Services include Renada James, Sarah Heddleston, Henry Guzman, Taz Mac, and Charlotte Coyle.
How can I contact Ben Elder?
You can use AeroLeads to view verified contact signals for Ben Elder at Discover Financial Services, including work email, phone, and LinkedIn data when available.
What schools did Ben Elder attend?
Ben Elder holds Associate'S Degree, Network And System Administration/Administrator, In Progress from University Of Phoenix.
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