Ben Eubank Email & Phone Number

York, Pa, Us

Camp Hill, Pennsylvania, United States

York, Pennsylvania, United States

- Performed quoting, scoping of new implementations and changes or upgrades, support and maintenance, training of clients and engineers, project management, and quality control for products including Cisco Meraki, routing and switching, Call Manager, Duo, Hyperflex, Secure Endpoint, Umbrella, and Webex; Microsoft 365, Azure, Entra, Intune, SharePoint, Teams, Windows Server, Hyper-V; Barracuda Backup, Email Protection, Cloud-to-Cloud Backup, Phishline, MSP; Dell VxRail, VMware vSphere; 3CX.- Led the planning and implementation of project plans; coordinate project staff; manage project budget and resources; track project deliverables; provide direction and support for the project team.- Communicated and reported on project progress; managed project changes; conducted project evaluations to identify trends and resolve issues.- Notable Projects: ConnectWise PSA Implementation - worked with leadership team to establish Project Management processes and train all users.

York, Pa

- Managed a team of Network Engineers, Cloud Engineers, and Sales Engineers.- Performed quoting, scoping of new implementations and changes or upgrades, support and maintenance,training of clients and engineers, project management, and quality control for products including Cisco Meraki, routing and switching, Call Manager, Duo, Hyperflex, Secure Endpoint, Umbrella, and Webex; Microsoft 365, Teams, Windows Server, Hyper-V; Barracuda Backup, Email Protection, Cloud-to-Cloud Backup, Phishline; VMware vSphere; 3CX.- Worked with Business Development Associates and Account Managers to onboard new clients; created technology roadmaps for prospective and existing clients.- Resolved escalated client issues with projects and service tickets.- Implemented Smartsheet as a tool to improve accurate, consistent, and fast sales engineering. - Notable Projects: Led multiple ransomware recovery efforts for clients in manufacturing and food processing, resulting in massive network reconfigurations and hardware and software replacements.

York, Pennsylvania, United States

- Performed implementation, support, maintenance, and training of Cisco products including Meraki, Secure Endpoint, Umbrella, firewalls, routers, and Catalyst and Small Business switches, Hyperflex.- Performed implementation, support, maintenance, and training of Barracuda products including Backup, Email Protection, Cloud-to-Cloud Backup, Phishline.- Performed implementation, support, maintenance, and training of collaboration and phone systems including 3CX, Cisco Unified Communications Manager (Call Manager), Cisco Webex.- Performed implementation, support, maintenance, and training of Microsoft products including Microsoft 365, Azure, Windows OS, Windows Server, Hyper-V, System Center Configuration Manager (SCCM), Teams, Intune.- Performed basic implementation, support, and maintenance of HP and Aruba switching and SonicWALL firewalls.- Performed implementation, support, and maintenance of VMware vSphere.- Performed planning and management of large projects including new office builds and relocations.- Conducted network discovery and documentation for client onboarding and ongoing maintenance.- Planning, implementation, documentation, and training of internal systems including service ticketing andsales engineering utilizing tools including MSP Manager.- Notable Projects: Business Relocations and New Builds - planned and managed network, server, and end user moves for large construction and medical clients to new locations.

York, Pennsylvania, United States

- Managed a help desk with two team members supporting over 1000 employees across Pennsylvania, Maryland, Delaware, and Colorado and multiple business units (all companies under The Stewart Companies umbrella).- Managed cellular accounts with over 800 devices and significantly reduced cost for the organization.- Managed vendors and service providers, consolidating where possible to reduce cost.

York, Pennsylvania, United States

- Performed end user support for over 700 users across 20 locations in Pennsylvania.- Performed implementation and support of all network and server infrastructure made up of solutionsincluding Windows OS and Server, Active Directory, Exchange, Hyper-V, Lync; Barracuda Spam Firewall, Message Archiver, Backup, Web Filter; Cisco routing and switching; Meraki; Google Apps for Business, McAfee ePolicy Orchestrator; QuickBooks; Symantec Backup Exec, Ubiquiti, VMware vSphere.- Performed implementation and support of Mitel/Ascom IP and DECT phone systems throughout all dealerships; unified all phone systems to a common carrier with minimal business interruption; Experience with Nortel, Polycom, SpectraLink, Vodavi, and Cisco Systems; Experience with NuPoint Voicemail, PrairieFyre Call Accounting software.- Worked closely with various Dealer Management Systems and automobile manufacturers including DealerTrack, ADP, Reynolds & Reynolds (UCS); Acura, BMW, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Jeep, Honda, Nissan, Subaru.- Completed company Leadership Training in 2016- Notable Projects: Automotive dealership and collision center acquisitions requiring network and server infrastructure changes, detailed planning with vendors to ensure smooth transitions and minimal customer impact.