Ben Evans Email & Phone Number

Newcastle Upon Tyne, Gb

London, England, United Kingdom

Working across teams business wide to improve workflows and efficiencies for scaling the customer base. Report directly to COO. Key functions include:Daily:Lead the daily business operations of schools org team across marketing, sales and customer success departmentsCRM (Salesforce) administration and developmentPartner with Sales, Customer Success and Finance teams on the execution of post-sales activities, including contract management, billing & invoice management, and customer tracking.Collaborate closely with the Customer Success team to create a feedback loop from end users back into business process, service and product development. Compliance management - GDPR, Data Retention, Commercial contractual requirements etc.Responsible for tech stack DPIA process and risk analysis.Administer internal commercial technology stack to scale ahead of the business’ needs.Strategy:Connecting company strategy to operational plans, processes and people, focused on efficient scalable design while improving effectiveness of our operations.Define marketing and commercial strategy & company KPIsRoadmap owner for business operations and commercial tech stack. Owning 3 year strategy plan.Process & Project Management:Analyse, design and implement best working practice systems and processes to improve efficiency and service.Collaborate with key stakeholders in C-Team, finance, legal, marketing and commercial to progress projects and initiatives to meet OKRs.Initiate new team structure and improved comms to address scaling pain points.Design, build and implement field teams’ processes, reporting infrastructure, and operations to support the productivity, and decision making of BridgeU commercial teams.Cross-team Project management to deliver new solutions and processes.

Newcastle Upon Tyne, United Kingdom

I, with the other partners have worked together to build the business from just a hopeful idea to open a coffee shop into one that is top rated on Trip Adviser, employs over 40 members of staff, functions multi-site and has expanded significantly to provide B2B and B2C service across the UK.

Newcastle Upon Tyne, United Kingdom

Responsible for the day-to-day functioning of Cake Stories and the implementation of the strategic plan. Ultimate oversight for all operations, marketing and sales functions.Building a great senior team to support moving Cake Stories forward.

Newcastle Upon Tyne, United Kingdom

Manager in the Commercial Solutions team responsible for the commercial operations of a disruptive cloud based technology startup (Saas). General responsibilities included:Management and nurturing of commercial opportunities and relationships through all stages of the sales funnel.Business<>Client liaison - ensuring customer needs are translated into actionable tasks with the business and are communicated back to the customer in clearly, concisely and accurately.Creating bespoke proposals and quotes for new tech and solutions, often under strict time constraints.Presenting initial pitches and hosting scoping and Q&A sessions, both face-to-face and remotely. Designing and implementing new company systems and workflows to ensure smooth operations and communications between the commercial, development, art and marketing teams.Project managing and directing company responses to large tenders (Resulting in the team landing several multi-million pound deals with leading automotive OEMs).Working closely with CFO to provide Data analysis of commercial performance against costs and targets - reporting directly to C-Team.Tracking key metrics and generating weekly, monthly and quarterly reports on commercial performance.Administrating and maintaining CRM system (Salesforce).Member of Senior Team, responsible for the shaping, implementation and actioning of company strategy.Managing the flow of commercial actions and communications throughout the company.Coordinating, documenting and communicating hand over of projects from commercial to development and PM teams. Initial passes and red lining of legal documentation and ensuring solutions, operations and commercial activity comply with SOWs and signed SLAs and Contracts. Identifying commercial opportunities within current client base.Training junior members of the team in all commercial, operational and customer service based aspects of the role.

Huddersfield, United Kingdom

Invited to and served on School Health and Safety Board, School Board and Athena Swan committee.Key decision maker and project manager in multi-million pound refurbishment of Music Technology facilities resulting in market leading recording facilities.Provided strategic and operational lead for maintenance and development of the school facilities to meet the aims and objectives of the key stakeholders and University as a whole.The general day to day tasks:• Responsible for the maintenance, health and safety, risk management and development of 12 studios, 2 lecture theatres, and 2 computer labs.• Line manage a team of 4 technicians.• Provide technical support to the subject area, including academics, researchers, postgrad and undergrad students.• Organisation of facilities, equipment and other resources to meet the demands of teaching, research and enterprise activities within the department and school.• Responsible for strategic development of technical support practices• Budget holder for subject area – specifying, purchasing and installing equipment to meet the needs of teaching and research within the subject area.• Engage with and actively support department research programmes• Development of learning and support resources (tutorials, videos, crib sheets, web resources etc.)• In partnership with Health and Safety department, responsible for the co-ordination, development and implementation of university H&S policy in the area for both staff and students. This includes writing, implementing and reviewing risk assessments, providing information and training regarding health and safety matters in the area, risk management and provision of PPE where required

Newcastle Upon Tyne, United Kingdom

Development, delivery and assessment of four Level 3 and two Level 2 BTEC Music Technology Units.Engage with college open days, events and promotions.Responsible for monitoring student attendance, retention and progression.Liaise with media and drama departments and technical support when running collaborative events.

Huddersfield, United Kingdom

Responsible for the maintenance, health and safety, risk management and development of 12 studios, 2 lecture theatres, 2 computer labs and all associated equipment.Management of Technical Team Asset control and studio booking management. Specification, purchase and installation of new equipment. Development of learning resourcesStrategic planning and delivery of Staff and student technical support Engagement with department research programmesSupport school liaison activities Develop resources for Open Day and Applicant events

Huddersfield, United Kingdom

Development, delivery and assessment of content for 4 undergraduate modules.Dissertation Project SupervisorModule leaderFirst Year Course TutorEngage in promotional events such as Open Days.Developed and delivered content for school/teacher liaison events – building links with local schools/colleges.

Huddersfield, United Kingdom

Responsible for the maintenance, health and safety, risk management and development of 12 studios, 2 lecture theatres, 2 computer labs and all associated equipment.Management of Technical Team Asset control and studio booking management. Specification, purchase and installation of new equipment. Development of learning resourcesStrategic planning and delivery of Staff and student technical support Engagement with department research programmesSupport school liaison activities Develop resources for Open Day and Applicant events

Huddersfield, United Kingdom

Responsible as part of a team for Web design, content management and web functionality for 5 e-commerce websites.Developing web functionality using HTML, CSS, JavaScript, PHP, ASP ActionScriptCreating adverts of latest products for print press.Creating and sending weekly marketing emails to customer database.

Master Of Science (Msc), Optimisation Of Fft Parameters For Automatic Music Transcription Algorithms, Pass

Bachelor Of Science (Bsc), Music Technology And Audio Systems, First Class Honours