• Set and delivered the strategy including roadmap and benefit ownership.• Led a team of Product Owners, UX, Design and Content specialists to create and optimise digital journeys across traditional digital and mobile channels.• Achieved digital channel shift - digital became the primary customer journey for key service experiences• Managed a digital supplier transition within D&G’s overall 3rd party strategy.• Collaborated with technology teams to migrate to a new… Show more • Set and delivered the strategy including roadmap and benefit ownership.• Led a team of Product Owners, UX, Design and Content specialists to create and optimise digital journeys across traditional digital and mobile channels.• Achieved digital channel shift - digital became the primary customer journey for key service experiences• Managed a digital supplier transition within D&G’s overall 3rd party strategy.• Collaborated with technology teams to migrate to a new AWS/Microservices architecture.• Presented and discussed D&G Digital Strategy at Exco, Company Townhalls and supplier/client conferences.• Represented the digital function in Customer Board, Business planning and Hybrid working forums. Show less

• Overall responsibility for delivering the digital portfolio of change for D&G.• Led the development of digital solutions for D&G clients including AO, Sky, Argos and Whirlpool.• Recruited and developed a high performing digital team which topped the company’s annual engagement survey.• Won the Mobile Marketing Most Effective B2B App 2018 for Sky Protect Engineers’ App.• Managed the transition into a matrix managed agile working environment.• Managed the digital change… Show more • Overall responsibility for delivering the digital portfolio of change for D&G.• Led the development of digital solutions for D&G clients including AO, Sky, Argos and Whirlpool.• Recruited and developed a high performing digital team which topped the company’s annual engagement survey.• Won the Mobile Marketing Most Effective B2B App 2018 for Sky Protect Engineers’ App.• Managed the transition into a matrix managed agile working environment.• Managed the digital change budget and presented digital initiatives at Design Authority.• Managed creative and delivery agencies to implement the roadmap.• Managed stakeholders across the organization including senior management, data, legal, client and service departments.• Implemented regulatory requirements including GDPR. Show less

• Led D&G’s first digital transformation project which involved designing completely new experiences and migrating to a new technology platform (Websphere Commerce).• Selected, onboarded and managed a new strategic supplier to the business (Salmon) who were our partners for this initiative.

• Led the Digital Team across digital marketing and delivery for the D&G digital estate.• Managed search and creative agencies.