Ben Feddersen Email & Phone Number

St Louis, Missouri, United States

Saint Louis, Missouri

• Act as liaison between the Product Solutions and Operations departments to streamline communication and processes• Address and resolve escalated and complex issues for members and employers, ensuring timely and effectivesolutions• Coordinate with external vendors to ensure plan provisions and administrative policies are correctlyadministered, and that service is delivered in line with service level agreements• Produce and analyze utilization, disruption, and ad hoc reports to inform strategic decision-making• Lead and support workstreams related to the implementations of product changes and enhancements,focusing on medical, dental, vision, wellness, disability, and Medicare plan offerings• Manage the data flow process for eligibility and claims, including analyzing discrepancy reports, overseeingopen enrollment processes, and managing account structures for health plan partners• Evaluate and enhance existing processes to improve efficiency and achieve organizational and departmentalgoals• Represent Concordia Plans at external meetings, providing expertise on health and wellness programs• Contribute to solutions teams, developing strategies to enhance workplace efficiency and address areas ofconcern

Saint Louis, Missouri

• Resolved time-sensitive claims and other health plan-related customer issues with precision and care• Delivered exceptional customer support to health plan members via phone and email• Maintained and updated member information in external vendor systems, ensuring data accuracy• Served as a subject matter expert for medical eligibility data discrepancy resolution

Kirkwood, Missouri

Boonville, Missouri

Responsible for merchandise restocking, customer assistance, firearm sales and security checks.