Ben Fifield Email & Phone Number

Norfolk, VA, US

* Creating, monitoring and maintaining automated workflows to ensure that business processes function at optimum efficiency without risk of error* Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations* Producing process documentation in order to outline mistakes and successes and.

Remote

Worked closely with the sales team to provide administrative support to vertically aligned teamsDeveloped comprehensive knowledge of the departmental programs and processes in order to perform a variety of complex administrative dutiesHelped to implement and maintain automated proposal and contract generation systemsImproved CRM processes to reduce.

Norfolk, Virginia, United States

• Maintained a robust knowledge of product inventory.
• Worked closely with customers to understand their needs and quickly match themwith appropriate product offerings.
• Worked closely with management to prioritize sales of high-margin inventory.

Remote

• Improved internal communications and efficiency within the mechanics team.
• Worked as an envoy between interns and management to create a healthy, efficientcommunication and to improve productivity.
• Led weekly development meetings.

Remote

• Worked as part of a team to develop innovative methods of teaching cyber hygienepractices to novice users.
• Prepared and delivered effective presentations for external and internal audiences.
• Developed skills in creating effective product pitches that emphasize the benefits thatcan be brought to end-users.
• My team and I designed an educational device to teach young people proper cyber hygiene practices. We were unanimously selected as the winning team.

Norfolk, Virginia, United States

• Served as point of contact for customer problem resolution, successfully deescalatingwithout the need for upper management involvement.
• Reviewed paperwork at the end of the business day to ensure that the day's revenuewas accurately accounted for and tips were delegated appropriately.
• Processed several thousand dollars worth of beer and wine orders every week.

Portsmouth, Virginia, United States

• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service

Bachelor Of Science - Bs, Strategic Communications

Activities and Societies: Model United Nations

Associate Of Science - As, Cyber Security

Activities and Societies: INNOVATE CYBER Challenge 2020 (Winner)

Associate Of Arts And Sciences - Aas, Social Sciences

International Baccalaureate Diploma

Activities and Societies: Model United Nations, Rowing, Student Government, Boy Scouts of America