Ben Filter Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas

Quality Assurance Analyst with experience in developing and executing test plans to ensure every phase of software development to the e-commerce website meet business requirements while functioning as expected. Duties include: Automating and executing test scripts written in Java using the automation tool Twist and the Selenium framework to perform all aspects of software development testing including functional, regression, performance, usability, and integration with the website.  Collaborating with all members of the IT e-commerce development team using Mingle, an agile project management tool and provide daily status updates to accomplish the following: identify, coordinate, prioritize and resolve website issues.  Using analytical and technical skills to write functional and automated test scripts to track defects and fixes while implementing quality assurance automation best practices and coding standards.

Customer Service Coordinator with two+ years of experience in the Retail Industry using verbal/written interpersonal communication skills and CRM (Customer Relationship Management) applications considerably promoting the company’s expectations in delivering exceptional service to consumers. Qualifications include:• Manage/analyze interactions, improve business relationships, aid in retention, and boost sales growth altogether ideologies associated with the consumer lifecycle.• Facilitate in the commitment to enhancing the consumer’s store experience while reinforcing customer service principles by developing and streamlining a process that manages complaints in a timely manner while responding to a 60% increase in customer volume from 2015.• Inform, help, advise and listen to customers’ requirements clearly while serving as an efficacious liaison between the consumer and store management to resolve complex customer complaints.Duties include: Reading, documenting and sending customer comments to appropriate store management team; Generating weekly and monthly reports to convey trending customer statistics such as responses, message volume, approved/rejected reviews and ratings; Implementing updates to CRM applications while evaluating the benefits to current workflow; Attending vendor meetings to assess possible new application platforms to manage and report consumer complaints.

Application Support Analyst who collaborated with application development teams in supporting the design, distribution, and advancement of retail in-house/third party software applications while aligning the company’s initiatives and client requests with Information Technology standards for over eleven years. Qualifications included:• Diagnosed application issues for all business units within the company using problem-solving and critical thinking skills as well as applying knowledge of Software Life Cycle methodology (Waterfall and Agile) to route application issues, new development, and enhancements to the proper software development team while organizing User Acceptance Testing for project implementation.• Articulated business objectives effectively and efficiently through training end users in the organization about how to use a plethora of internal and external software programs including DPSA (Dillard’s Product Sourcing Application), TPX, and Google.• Contributed to increasing profit by providing support to Buyers and District Managers in their decision making process after creating queries in COGNOS, a data warehouse tool used for reporting and data analysis.Duties include: Detailing external and internal testing necessary to ensure application changes worked as designed according to requirement specifications; Providing effective oral and written communication amongst IT management, developers and business client regarding shop standards; Granting security using internal security systems to all the company’s associates.