• Orchestrated a high-performing team of 10 Sales Executives and three Business Managers, fostering a culture of excellence and achievement.• Innovated stock management and pricing strategies, resulting in improved profitability and enhanced customer satisfaction.• Masterminded inquiry management procedures that led to a significant increase in sales conversion rates and customer loyalty.• Elevated Jaguar Land Rover's reputation as a modern luxury brand by consistently exceeding customer service and product quality expectations.• Provided invaluable strategic insights to senior management, leading to the continuous growth and success of the business.• Facilitated professional development and training programmes, resulting in the team's collective achievement of exceeding the annual sales target and gaining recognition throughout the organisation for strong branch performance. • Successfully negotiated partnerships with key stakeholders, further expanding the brand's market presence and customer reach.

• Led a dynamic team of 9 Sales Executives to consistently exceed Finance and Insurance targets, driving substantial revenue growth.• Demonstrated a deep understanding of financial regulations and presented complex financial figures to customers with professionalism and precision.• Persuasively conveyed the benefits of PCP finance, Hire Purchase Finance, and PCH Finance, resulting in increased customer interest and higher profitability.• Strategically highlighted the value of supplementary products, including extended warranties and diverse insurance options, contributing to enhanced customer satisfaction and expanded revenue streams.• Spearheaded impactful training sessions for Sales Executives, enhancing their product knowledge and customer engagement skills, resulting in improved overall team performance.• Facilitated effective cross-functional collaboration with the service department, streamlining processes and improving the overall customer experience.

• Consistently ranked as a top performer for three consecutive years at the second largest Mercedes-Benz dealership in the UK, showcasing exceptional sales expertise and dedication.• Distinguished as the leading used car performer for over a year, subsequently invited to join the new car team, where I significantly contributed to increasing their sales volume.• Achieved the position of the top salesperson among a team of 7 Executives within the new car sales department, demonstrating sales excellence and leadership.• Progressed to the role of Senior Sales Executive, entrusted with customer retention and key account management, highlighting my commitment and customer-centric approach.• Recognised for early selection into the Business Manager progression course, a testament to my rapid development and potential within the sales profession.• Maintained outstanding and consistent Customer Satisfaction Index (CSI) scores by consistently delivering world-class customer service and building strong client relationships.• Engaged in continuous professional development through ongoing training programmes, gaining access to state-of-the-art electronic point of sale systems (EPOS) and providing vital support to the management team, contributing to the dealership's overall success.

• Demonstrated exceptional leadership skills as a Team Leader, mentoring and developing 2 subordinate Operators, fostering a culture of pragmatic and logical problem-solving.• Effectively managed a wide spectrum of HR functions at the operational level, including Pay, Documentation, and Absence Management, contributing to the seamless operation of the unit.• Thrived in diverse roles during six years in the Army, consistently exceeding demanding targets and enthusiastically embracing challenges in hostile environments worldwide.• Achieved the distinction of being selected for promotion to Corporal, recognising my outstanding leadership and performance.• Received an exemplary testimonial and certificate of service, reflecting my commitment to excellence and dedication to the organisation.• Successfully completed a 7-month deployment in Afghanistan, showcasing resilience and adaptability in a high-pressure environment.• Served 2 years in Belfast, Northern Ireland, and 3 months in Kenya, effectively contributing to operations in diverse and challenging settings.• Effectively managed a 12-week Battle Group exercise as the sole administrator for up to 300 stakeholders within the regiment, consistently providing critical support to the commanding officer, while demonstrating both military and administrative competence.• Consistently excelled in mandatory fitness tests within the British Army, leading to my appointment as a Physical Training Instructor for the Army Outreach Team, where I inspired and coached others to achieve their physical fitness goals.• Developed a transferable skill set encompassing discipline, reliability, and exceptional organizational capabilities during military service, contributing to my professional growth and adaptability.