As the owner and manager of Concierge Digital, I have had the pleasure of managing a wide variety of clients over the years, ranging from politicians to restaurant and coffee shop owners, non-profits, and for-profits. Through my expertise in point-of-sale systems, tech support, web design, and advertising, I have helped countless businesses achieve their goals and grow their revenue.As a digital marketing and business consultant, I have a keen eye for what works in the ever-changing landscape of online marketing. I use this expertise to craft customized strategies tailored to each client's unique needs, helping them attract more customers and improve their online presence. And, with ongoing support, I ensure that my clients' digital marketing efforts continue to thrive over time.My ultimate goal as owner and manager of Concierge Digital is to help my clients achieve their business goals and succeed in their respective industries. So, whether you're a restaurant owner looking to improve your online ordering system, or a non-profit looking to increase your donations, I'm here to help you succeed.

At Grubhub, I'm the go-to person for making sure customers get their food fix from a diverse selection of restaurants. With my exceptional delivery and pickup skills, I'm able to provide top-notch customer service and always deliver on time. Plus, I'm constantly collaborating with our restaurant partners to keep everything running smoothly and keep our customers satisfied. Let's just say, I'm passionate about making sure everyone gets their foodie fix in the most epic way possible!

As the Community Manager for The Adventures of Starman, my primary responsibility is to oversee and manage the online community on the Discord platform. I facilitate engagement and interactions among community members, organize events, and moderate discussions to ensure a safe and positive environment for everyone. Additionally, I work closely with the marketing team to coordinate promotions and outreach initiatives to attract new members and foster community growth.

As a skilled line cook at Stonebridge, I had the pleasure of preparing and cooking delectable meals for thousands of customers each day. Whether it was whipping up short-order dishes or working in the banquet kitchen, I always put my heart and soul into creating meals that were both delicious and beautifully presented.With my passion for cooking and attention to detail, I made sure every meal was prepared to perfection. From following recipes to preparing ingredients, every step of the process was executed with precision and care. And, by working closely with other kitchen staff, I ensured that all meals were delivered on time, even during large events and benefits.When the pressure was on during these events, I rose to the occasion and delivered fantastic results. My ability to maintain focus and accuracy even under high volume ensured that every customer left satisfied with their meal.Overall, my experience at Stonebridge has honed my skills in working efficiently under pressure without sacrificing quality. I am eager to bring my culinary expertise to new challenges and opportunities, and continue to delight customers with my passion for cooking.

In my previous role as a Network Operator at West Virginia Network (WVNET), I was responsible for monitoring WVNET's electronic ticketing system, email, and phone extension to handle customer queries and support requests. I provided basic level (Tier I) support to customers for all the tickets generated and escalated unresolved issues to Tier II support as necessary.One of my main responsibilities was providing primary (Tier I) support for the Brightspace Learning Management System, which is used by various educational institutions throughout the state. I assisted students and instructors with issues related to login, navigation, and coursework questions and escalated unresolved issues to Tier II support.In addition, I provided basic (Tier I) support to WVNET email customers for account and client configuration, utilizing a custom application to perform account deactivation/reactivation. I also assisted other customers with password resets using an Office 365 environment.During my tenure, I developed and updated documentation to create a comprehensive knowledge base for all network operations staff. I also ensured building security and fire safety outside normal business hours through video monitoring and occasional building patrols.Overall, I have excellent customer service and phone skills, the ability to read and comprehend technical reference manuals, familiarity with modern operating systems and services, and strong analytical and problem-solving skills. I am self-motivated and able to work independently, adapting to current technology platforms and services. My skills include Remote User Support, Teleconferencing, Cisco Systems Products, and TMS.

As an account manager at MohrCo, my primary responsibility was to oversee the company's network of mass distributors and ensure the successful placement of CBD products in over 150,000 retail locations worldwide. I worked closely with multiple 6-figure accounts to ensure their products were fit for shelves and met all regulatory requirements.Additionally, I was responsible for identifying new business opportunities and cultivating relationships with potential clients. This included attending industry conferences, meeting with potential partners, and developing custom solutions to meet their specific needs.Throughout my tenure, I demonstrated exceptional customer service and communication skills, ensuring all client inquiries and concerns were promptly addressed. I also worked closely with internal teams to provide accurate forecasts and drive strategic decision-making to improve overall business performance.My experience at MohrCo equipped me with a deep understanding of the CBD industry and the ability to navigate complex regulatory frameworks. Overall, I am a results-driven account manager with a proven track record of delivering exceptional outcomes for my clients.

As a Help Desk Support Specialist at the corporate office of Dick's Sporting Goods, I had the responsibility of managing a major re-imaging project of over 8000 machines. This required working remotely and having conversations with store managers and associates who often had difficulty understanding the process, so I had to teach them and guide them through it. Along with this, I also had to keep detailed records of the progress along the way.In addition to the remote work, I also had to repair and re-image store computers that were sent back to the corporate location. This involved diagnosing hardware issues, replacing components as necessary, and re-imaging the machines to ensure they were ready for shipment back out to the stores. As a part of this process, I also had to physically ship the machines myself.Overall, my role required not only strong technical skills, attention to detail, and effective communication with both store managers and the corporate IT team, but also physical dexterity and logistical coordination. In addition to managing the re-imaging project, I also provided both tier 1 and tier 2 support. It was a challenging but rewarding experience, and I drove an hour and a half each way for six months with the company.

As a Parts Sales Manager at AutoZone, I utilized my expertise in sales and customer service to lead a team of sales associates in providing exceptional service to our customers. I developed and implemented sales strategies that effectively increased revenue and managed inventory levels to ensure that we always had the right parts in stock. In addition, I collaborated with other departments to streamline operations and ensure customer satisfaction.My strong leadership skills were demonstrated through consistently exceeding sales goals and receiving recognition for my excellent performance. This experience allowed me to develop a deep understanding of the importance of effective communication, teamwork, and motivation in achieving outstanding results.Overall, my time at AutoZone provided me with valuable experience in the IT industry, including the ability to manage sales and inventory using specialized software, effectively communicate with customers and team members, and lead a team to success.

As a parts delivery driver at NAPA Auto Parts, I gained valuable experience in logistics and customer service. I was responsible for efficiently delivering auto parts to customers while maintaining accuracy in all transactions. I was able to leverage my excellent communication skills to provide exceptional customer service by answering questions and offering product recommendations. Moreover, I took great pride in the cleanliness and organization of the delivery vehicle and warehouse, ensuring that the parts were handled with care and delivered to customers in a timely and efficient manner.