Ben Garibay Email & Phone Number

Austin, Texas Metropolitan Area

• Analyzing data related to workforce management to provide recommendations to store leadership and Store Operations Field Leaders to improve resourcing trends and scheduling opportunities • Partnering with Operations Analysts to review completed schedules for alignment with store specific plan and current resource planning strategies • Maintain subject matter expertise and proficiency of the current scheduling system • Attend and participate in Global Retail Support (GRS) communication regarding system enhancements, scheduling updates and training • Accountable to compliance adherence to scheduling rules, store policies and procedures across markets and countries where applicable

New York, New York

• Experience in creating schedules for three separate markets (NYC, Los Angeles, Houston), and four separate locations.• Built, managed, and oversaw today @ Apple programing/Calendar of Events for two separate Flagship locations. • Trained and mentored two separate Schedule Planner teams at Third Street Promenade and West 14th Street, and also helped train the first Schedule Planner for the Downtown Brooklyn store. • Routinely partner with multiple Store and Flag Leaders to align together around scheduling needs and actions for their respected stores.

• Regularly collaborated with the Leadership team and the Schedule Planners/People Ops Planner to make sure the operational needs were being met in a timely fashion. • Helped mentor the in-store team, so struggling team members had continuous short term and long term goals to work towards their development. • Collaborated with Store Leaders to build the foundation and system for Third Street Promenade’s connection structure

• Was the Visuals Mentor Lead for two locations in Houston, TX• Was a Mentor in three locations across Houston and New York City. • Supported visuals for two New Store Openings (Memorial City’s new locations and 5th Avenue’s temp store location.)

• Lead all training initiatives and built training strategies for the store.• Partnered with Leadership to organize mini connection teams to help developed better partnership between mentors and the team. • Lead all new hire groups through CORE training to ensure their readiness into the Apple culture

The Woodlands, Tx

•​Track morning and nightly counts for inventory•​Oversee order forms for incoming inventory, and receiving them the following day•​Document all shrinkage that were discarded at the end of the night•​Handle all customer service needs and issues•​Regularly monitor cooler and refrigerators’ temperatures for optimum efficiency•​Manage multiple employees and oversee training for new items and procedures

Houston Area, Texas

•​Supervised over twenty employees preparing 30-50 rooms per daily events•​Constructed each room to their desired set up multiple times throughout the day•​Helped build a timeline of tasks for every employee in banquet areas•​Scheduled rooms to fit each individual Company or guests’ needs•​Managed optimal employee coverage to handle any situation possible•​Oversaw installation of sound or visual equipment whenever needed

• Managed hiring and staffing for multiple departments. • Supervised a team of over one hundred employees.• Helped develop a culture of in-house promotion and development.• Promoted from department manager to key-holding assistant store manager.• Responsible for access to secured areas, and alarm codes, pre-opening duties, including money auditing, and sales-drawer preparation.• Guitar Center Certified in all departments.• Track store's Gross Margin and Gross Profit• As part of a team, responsible for price changes, buy in’s, store transfers, gear request, and secured gear for a team of 40 employees.• Handle any unsatisfied customer issues, including very difficult issues.• Involved in many decisions regarding price cuts, price matches, and transition tax exempt accounts.• Deal with the transfers of gear, or money between stores, as well as the corporate distribution center.

Education record

Education record