- Promoted from Help Desk Technician to Engineer after just one year- Successfully provides Tier II onsite and remote support to hundreds of small- to medium-sized business clients- Installs and troubleshoots system hardware, software, networks and operating systems – documenting technical issues and training situations- Monitors and maintains existing client networks and systems administration and sets up new systems as needed- Oversees all training, setup and support for… Show more - Promoted from Help Desk Technician to Engineer after just one year- Successfully provides Tier II onsite and remote support to hundreds of small- to medium-sized business clients- Installs and troubleshoots system hardware, software, networks and operating systems – documenting technical issues and training situations- Monitors and maintains existing client networks and systems administration and sets up new systems as needed- Oversees all training, setup and support for Zultys phone system- Ensured newly remote clients were set up for success in their work-from-home environments Show less

- Coordinated and administered the firm’s upgrade to Windows 7, MS Office 2007, and MS Office 2010- Researched, designed and implemented a document backup system at the Desktop level using Sync Toy and Task Scheduler- Established and sustained exemplary rapport with end users by responding efficiently to their requests and providing guidance with software- Conducted all new-hire training on Avaya phone systems, Filesite (document management system), MS Office applications and… Show more - Coordinated and administered the firm’s upgrade to Windows 7, MS Office 2007, and MS Office 2010- Researched, designed and implemented a document backup system at the Desktop level using Sync Toy and Task Scheduler- Established and sustained exemplary rapport with end users by responding efficiently to their requests and providing guidance with software- Conducted all new-hire training on Avaya phone systems, Filesite (document management system), MS Office applications and network printers- Responsible for maintaining and repairing network printers for maximum uptime- Implemented and managed a WSUS server to regulate which and when the end users received Windows and MS Office updates- Supported users running Windows XP, Windows 7, MS Office 2007, MS Office 2010, Filesite, Adobe products and mobile devices including Apple, Android, and Blackberry Show less

- Provided excellent customer service by listening attentively to the customer’s needs then offered options that best suited their requirements- Performed PC tune-ups by removing malware, temporary files, cookies, history, and unused/old registry entries- Answered customers' questions regarding computer specifications, wireless printers, anti-virus software, and technology accessories- Received a score of 100% by a secret shopper for outstanding customer service and knowledge of… Show more - Provided excellent customer service by listening attentively to the customer’s needs then offered options that best suited their requirements- Performed PC tune-ups by removing malware, temporary files, cookies, history, and unused/old registry entries- Answered customers' questions regarding computer specifications, wireless printers, anti-virus software, and technology accessories- Received a score of 100% by a secret shopper for outstanding customer service and knowledge of product Show less

- Worked with troubleshooting in Windows XP, Windows Vista and Windows 7 on Dell Optiplex, HP Pavilions, HP Elitebooks, and Lenovo ThinkCentre systems- Ran Cat6 and Plenum cables to provide new network drops and to bring cables up to fire code, terminated the ends, and confirmed connectivity- Implemented new computers to faculty, staff, and student labs after installing Windows 7, Adobe suite, MS Office, MS Silverlight, Symantec Endpoint, iTunes, Java, system updates, and device… Show more - Worked with troubleshooting in Windows XP, Windows Vista and Windows 7 on Dell Optiplex, HP Pavilions, HP Elitebooks, and Lenovo ThinkCentre systems- Ran Cat6 and Plenum cables to provide new network drops and to bring cables up to fire code, terminated the ends, and confirmed connectivity- Implemented new computers to faculty, staff, and student labs after installing Windows 7, Adobe suite, MS Office, MS Silverlight, Symantec Endpoint, iTunes, Java, system updates, and device drivers- Restored computers which where decelerated by using Symantec Endpoint Anti-virus, Malwarebytes' anti-malware, CCleaner and UltraDefrag- Supported both faculty and staff end users with wireless and wired connectivity issues, attached network printers, assigned network drives, and configured computers to suit the users' needs Show less

- Provided prompt and excellent customer service- Answered phones in a timely manner- Accurately completed room reservations- Handled cash and credit card transactions

- Procured necessary research supplies using eVA, Virginia's e-procurement solution, for faculty and staff such as lab equipment, lab supplies and office supplies- Completed travel reimbursement vouchers according to state guidelines and regulations for faculty and staff after they attended seminars and conferences- Maintained a purchasing log using MS Excel's filtering tools and pivot tables to generate budget and spending reports for faculty and staff members

- Successfully completed basic training- Graduated from Tech School with a 93% testing average- Repaired, refilled, and performed operational checks on liquid nitrogen and liquid oxygen carts - Cleaned, repaired, and recharged F-16 aircraft batteries- Rewarded three days off for attention to detail during a FOD (Foreign Object Damage) walk Promoted to Airmen 1st Class before receiving an Honorable Discharge