Ben Geoghegan's Location
Greater Dublin, Ireland
Ben Geoghegan's Contact Details
Ben Geoghegan work email
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Ben Geoghegan personal email
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About Ben Geoghegan
Goal - further enhance professional career and value through leadership within an ever-changing environment.A proven, award-winning leader, responsible for Global and EMEA-based teams within Microsoft. Professional skills and experience include Six Sigma Black Belt and Customer Services and Support with extensive knowledge across Forecasting and Planning, Operations reviews & Reporting – Scorecards & Dashboards, Program and Project management, Privacy, Business Continuity Management, Process & Tools, Telecoms (‘supporting the support’ functions) and an experienced presenter to senior audiences within Microsoft’s business. Proven track record in leadership and team management, training, quality, outsource management as well as Six Sigma Black Belt.Specialties: Technical Support & Customer ServiceTeam management, development and leadershipForecast and PlanningTraining and ReadinessQuality managementOutsource management, performance management & financial accountability.Strategic planning and execution across multiple functions.
Ben Geoghegan's Current Company Details
Ben Geoghegan Work Experience Details
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Chief Executive OfficerLir-AiDublin, Dublin, Ireland
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Chief Commercial Officer (Cco)Lir-Ai Jul 2024 - PresentDublin, County Dublin, IrelandBen has a proven track record of driving revenue growth and building strong customer relationships with extensive experience in sales and marketing. His strategic insights and ability to identify market opportunities have been pivotal in expanding Lir's reach and enhancing its brand presence. In addition Ben is applying his extensive and broad Operations experience to accelerate Lir's future success.
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Digital Program ManagerFolens Jun 2021 - PresentAccountable for the implementation of key Digital initiatives across Folens Publishers including the management and deployment of all aspects of Dynamics CRM and Vendor management and development of outsource Digital platform and content. Responsible for managing transformation within agreed timeframes and budget to achieve revenue and efficiency gains primarily across Sales, Marketing and Support. -
Chief Experience OfficerSanctifly May 2017 - PresentCounty Dublin, IrelandSanctifly is an international members club for business travellers which grants entry to global hotel gym, pool or spas, without booking a room. My role within Sanctifly is to develop and grow the operational capability to support the business. Sanctifly is rapidly expanding into new areas and has exceptional future potential which I will contribute to during this exciting period. -
Special Advisor - OperationsImpact Gumshields May 2017 - Oct 2024County Dublin, IrelandImpact Gum shields are the number 1 supplier of custom fit gumshields in Ireland to players of all contact sports be it Rugby, GAA, Hockey, Boxing or MMA. Recently Impact has developed and implemented technology to scan teeth and create a gum shield using a 3D printer. With a very exciting roadmap ahead, my primarly role is to help and advise re the future of the company and it's operational set up. -
Head Of OperationsHikari Jul 2023 - Jun 2024Dublin, County Dublin, IrelandHikari is a group of dedicated business and technology professionals who provide smart, innovative, bespoke solutions to organisations. A fresh, dynamic organisation who are making significant strides in new and leading edge customer solutions.Hikari’s Business Intelligence solutions, powered by Power BI, will allow your organisation to analyse business data – providing actionable insights and empowering you and your teams to make better business decisions. Industry-leading productivity solutions, underpinned by Power Apps & Power Automate, will transform your business by improving efficiencies and modernising processes through the development of custom apps and workflow automation. Check out www.Hikari.ie for further details. -
Senior Solutions ManagerHikari Feb 2021 - Jul 2023Dublin, County Dublin, IrelandHikari is a group of dedicated business and technology professionals who provide smart, innovative, bespoke solutions to organisations. A fresh, dynamic organisation who are making significant strides in new and leading edge customer solutions.Hikari’s Business Intelligence solutions, powered by Power BI, will allow your organisation to analyse business data – providing actionable insights and empowering you and your teams to make better business decisions. Industry-leading productivity solutions, underpinned by Power Apps & Power Automate, will transform your business by improving efficiencies and modernising processes through the development of custom apps and workflow automation. Check out www.Hikari.ie for further details.
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Senior Group ManagerMicrosoft Oct 2018 - Dec 2020County Dublin, IrelandThe Capacity Insights team is a global team focused on analyzing and developing insights from across the CSS business, primarily focused on people and resources. This includes planning, forecasting, future predictions, adhoc analysis, dashboard creation as well as reporting insights. Most recently I lead an Integrated Insights project to connect multiple data sources and dashboards which provide a single view of both customer and support activities. -
Global Inside Sales Ops - Emea ProcessMicrosoft Nov 2017 - Sep 2018County Dublin, IrelandThe World Wide Inside Sales organization at Microsoft is driving the critical ability to scale sales conversations and deliver true customer solutions across the globe. Within the Global Process team I will be leveraging past experience within sales operations and process optimization techniques in support of the EMEA team of sellers and sales excellence professionals. The role engages directly with sales professionals, org leaders, and product specialists to drive performance monitoring, critical change management and innovative process pilots across the entire organization – all with a direct focus on achieving revenue uplift.
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Business Shared Services – Senior Group ManagerMicrosoft Sep 2014 - May 2017County Dublin, IrelandThe CSS Business Shared Services group is made up of key support functions across the EMEA business consolidated to drive key initiatives, business impact and support (‘support the support’ function) in the area of Project / Program Management, Business Ops Analysts as well as Planning and Forecasting covering a significant annual budget across multiple sites and skills in the EMEA time zone.• Project managing key priorities in CSS (delivering multi-million $ savings and efficiency), managing TZ Planning and Forecast (delivering accuracy to less than 1% variance) and delivering business insight and analysis.• Implemented new MOR (Monthly Operational Review) across 6 areas in EMEA including stand-in leading EMEA all up reviews.• Driving consistency across global programs and offerings as well as global best practices adopted in other time zones.
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Global Business Support - Shared Services - Group ManagerMicrosoft Apr 2009 - Aug 2014• Significant Product release preparations responsibilities (including Windows & Office), Tools releases (across Services WW), project managing key priorities in Services, extending breath to support new organisation and manage transition.• Overall design and leadership across a multi-functional team of 24 people (18 FTEs, 6 vendors).• Driving Shared Services alignment across global Time Zones.
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Support Operations - Senior Team ManagerMicrosoft Jul 2009 - Mar 2013• Significant Product release preparation responsibilities, Tools releases (including global tool deployments across EMEA), Telecoms management (achieving $2.2 M savings in FY10), on-boarding Business Continuity Management program within EMEA, driving German Premier Renewals Privacy compliance.• Proposed and delivered BCM support for MS International, saving approx. $2 M in FY12 and building out a global implementation program. Awarded a Q4 Excellence Award.• EMEA Privacy Lead designing and implementing globally consistent Data Privacy framework.• Secured GM award for Management Excellent in 2012.• Great People Great Performance - Management Excellence award.• Vendor budget savings of 10% and run management reduction of 14% through efficiency and improvement in process.• Privacy - Implementation of German Premier contract renewal support processes and execution to meet customer expectations and create future offering.
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Release Management And Training Team ManagerMicrosoft Corporation Jun 2008 - Jun 2009The release management and training function was to ensure ‘readiness’ of the support business in preparation for product launches, business changes or required training. By balancing quality, cost, & risk, we enabled EMEA CSS to give the customer a valued and seamless support experience.• Responsible for management of release and training function within EMEA Customer Service and Support.• Performance management of team of 8 direct FTE reports and 4 vendors.• Adhoc analysis based on business requirements etc.• Other relevant information• Six Sigma Black Belt – successfully mentored 2 Green belt projects to completion, exceeding defined charter goals.• Manager feedback rating of 90%+.
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Quality Support ManagerMicrosoft Corporation Mar 2007 - May 2008My key role was to drive quality within the Partner Support business which ultimately improved Customer Satisfaction. I transitioned into this role & used the opportunity to change this from an analyst role to a quality support manager role.• Developed Quality strategy for long term SMS&P improvement.• Six Sigma Black Belt training successfully completed (exceeding +80% assessment pass rate)• Six Sigma Black Belt project focused on Axapta performance at a domain level.• Adhoc analysis based on business requirements etc.
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Training And Quality Manager - European Operations CentreMicrosoft Corporation Dec 1997 - Feb 2007Multiple roles across European Operations Centre focused on training and quality, including Outsource vendor management, quality analyst, project management. Six Sigma implementation, call centre vendor consolidation and Customer Service manager.
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Non Executive DirectorPhonenet Sep 1999 - Apr 2005County Dublin, IrelandPhonenet was one of the first Outbound Telesales / Telemarketing campaign management companies. Phonenet quickly grew from 4 employees to hundreds before being acquired by e-com Interaction.
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Sales Operations & Training ManagerGateway Oct 1992 - Nov 1997Responsibility for the Operations, Technical and Sales Training and Development of the European Sales Department’s call centre, which has grown from 30 people to over 300 in four years.
Ben Geoghegan Skills
Team Management
Performance Management
Telecommunications
Change Management
Outsourcing
Business Intelligence
Operations Management
Six Sigma
Account Management
Leadership
Project Management
Program Management
Quality Management
Training
Strategic Planning
Business Analysis
Call Centers
Sales
Crm
Vendor Management
Management
Business Process Improvement
Cross Functional Team Leadership
Contact Centers
Customer Relationship Management
Ben Geoghegan Education Details
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Distinction - Accredited By Icf & Emcc – Coaching Practice & Ethics (6N2925). -
Professional Certificate In Management -
Dublin Institute Of TechnologyBusiness Studies
Frequently Asked Questions about Ben Geoghegan
What company does Ben Geoghegan work for?
Ben Geoghegan works for Lir-Ai
What is Ben Geoghegan's role at the current company?
Ben Geoghegan's current role is Chief Executive Officer.
What is Ben Geoghegan's email address?
Ben Geoghegan's email address is be****@****oft.com
What schools did Ben Geoghegan attend?
Ben Geoghegan attended Kingstown College, University College Dublin, Dublin Institute Of Technology.
What are some of Ben Geoghegan's interests?
Ben Geoghegan has interest in Children.
What skills is Ben Geoghegan known for?
Ben Geoghegan has skills like Team Management, Performance Management, Telecommunications, Change Management, Outsourcing, Business Intelligence, Operations Management, Six Sigma, Account Management, Leadership, Project Management, Program Management.
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Ben Geoghegan
London3edfenergy.com, bbc.co.uk, sizewellc.com -
Ben Geoghegan
Final Year Product Design And Technology Bsc Student At Loughborough University • Loughborough Students Union Gliding Club Committee Member And PilotNottingham -
Ben Geoghegan
Ireland -
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