Let's achieve client service excellence through excellent product quality, healthy working conditions and continuous improvement. Committed to this mission and with more than 15 years of hands-on experience, I strive to think out of the box of established processes with curiosity, sharp insight, and expertise. Let's do it!Project Management, Customer Relationship Management, Client Onboarding, Continuous Improvement, Lean Process Management, SDL Trados Studio, Terminology Management, Translation Memory Management, Process Optimization, Leadership, Training skills, Customer Feedback Management, Language Services, Team Management, Customer Satisfaction, Lean Six Sigma, Standardization, Efficiency