Ben Goacher Email & Phone Number

The Key's online information service keeps more than 100,000 school leaders up to date, compliant, and equipped to make confident decisions on safeguarding, assessment and curriculum, funding and finance, GDPR, staffing issues and recruitment, inspection, and all the nitty-gritty of running a school.

Working with schools, academy trusts, colleges and training providers in their delivery of online and blended training through the award winning EQUAL Learner Management System.

London, United Kingdom

Contributing to the over-arching sales strategy whilst focusing on up-skilling internal sales team and defining consistent workflows to support the company's need for data-driven decision making.

London, United Kingdom

Leading the Customer Care and Support team through a period of change from a product provider to a Software-as-a-Service provider. The Customer Care and Support team have been the driving force in switching from a task focused mindset into a more customer focused approach and has helped bring internal teams together to be more customer centered. This process has involved widening the Customer Care team's reach by: Creating a new Customer On-boarding team Bringing in… Show more Leading the Customer Care and Support team through a period of change from a product provider to a Software-as-a-Service provider. The Customer Care and Support team have been the driving force in switching from a task focused mindset into a more customer focused approach and has helped bring internal teams together to be more customer centered. This process has involved widening the Customer Care team's reach by: Creating a new Customer On-boarding team Bringing in the CPD training team into the same wider team Aligning Internal and External technical support teams Improving internal communication to provide a more collaborative, customer support experience. Show less

London, United Kingdom

I led the Individual Schools and Small MAT sales team at Groupcall who aimed to improve the outcomes of every child by allowing schools to make smart, data driven decisions and engage effectively with parents.Products included:Groupcall Emerge- your MIS anywhereGroupcall Messenger- the complete parental engagment system for schools and MATsGDPR pathway- helping schools on their journey to GDPR compliance and on-going governance

South Woodford

Led a team of internal account managers and sales executives working closely with the external sales team. Also specifically acted as account manager for schools and MATs in London and the South East to deliver an exceptional service to our customers helping them to improve parental engagement.

South Woodford

Co-founded by Sir Bob Geldof, Groupcall has become one of the education sector market leaders in communication and data extraction tools since launching in 2002.Our product portfolio comprises of Messenger, Emerge, Alert and Xporter. Groupcall was initially created to improve general and emergency communication between a school and its parents.The parental communication system, Messenger, enables schools to send personalised SMS, voice or e-mail messages instantly to… Show more Co-founded by Sir Bob Geldof, Groupcall has become one of the education sector market leaders in communication and data extraction tools since launching in 2002.Our product portfolio comprises of Messenger, Emerge, Alert and Xporter. Groupcall was initially created to improve general and emergency communication between a school and its parents.The parental communication system, Messenger, enables schools to send personalised SMS, voice or e-mail messages instantly to parents/students/staff or other contacts in a variety of languages. Emerge is the powerful app enabling schools to have an up-to-the-minute copy of their MIS data instantly. The automated data solution product, Xporter is used in approximately 17,000 schools, and by over 65 education authorities and academy groups. This represents around 50% of English schools and the system is known to move information on approximately 5 Million students, every day. The Identity-as-a-service product (IDaaS) is used in many schools across the country. Alert enables business to send SMS, voice or e-mail messages to customers/staff/suppliers in a variety of languages in business critical situations such as business continuity planning. Show less

Guildford, United Kingdom

Responsible for leading excursions to London and other historic towns and cities as well as organising and running sports and activities for the students in their spare time.

Anwick

A variety of different responsibilities within the planning department of a large food production factory; including producing daily production plans for the factory, reporting hourly and daily figures, using specialist software to set up production parameters for the factory, monitoring production and flagging up any issues such as mechanical breakdowns, and regularly communicating with the shop floor to bridge the gap between the planning department and the production teams.

Working as a receptionist at a busy leisure centre, my job role was greeting customers to the centre, working the admissions tills, answering the telephones and basic administrative work such as stock reconciliation, organising files and e-mailing customers. This role further improved my customer service and communication skills as well as teaching me new responsibilities such as cash handling and end of day cashing up procedures.

A-Levels And Gcse'S

Bachelor Of Science (Bsc), Sports And Exercise

Studied modules in Biomechanics, Physiology, Psychology, Skill Acquisition, Injury and Rehabilitation, Statistics and Philosophy.