Director Of Operations
Current• Developed and implemented operational strategies to ensure efficient business processes and enhance service delivery.• Coordinated with the clinical director to align operational goals with the overall mission and vision of the practice.• Oversaw the development and maintenance of the company’s website, ensuring it meets the latest standards and effectively serves client needs.• Managed technical infrastructure and digital tools, ensuring seamless operation and integration.• Supervised administrative tasks, including scheduling, record management, and compliance with hipaa and information security protocols.• Monitored and managed the financial health of the company, including budgeting, expense tracking, and financial reporting.• Collaborated with an independent accounting firm for tax preparation and financial audits to ensure accuracy and compliance.• Ensured proper handling, retention, and confidentiality of medical records, adhering to legal and regulatory requirements.• Handled requests for records from legal offices and other entities, ensuring compliance with privacy practices.• Developed and implemented emergency response plans to ensure business continuity in the absence of the primary practitioner.• Served as the primary backup for all non-clinical functions, ensuring operations run smoothly at all times.• Identified and implemented process improvements to enhance operational efficiency and client satisfaction.• Utilized data and analytics to monitor performance and make informed decisions for continuous improvement.
