Benjamin Gravitt Email & Phone Number

Mid-Atlantic

Outside Property Unit Manager

-Have successfully trained and developed nine direct reports to properly investigate coverage, determine liability, recognize exposures, evaluate values, negotiate settlements on bodily injury claims with attorneys and unrepresented claimants, and manage the repair/rental process for the affected customer.-Complete reviews of work to ensure file quality.

-Successfully trained and developed direct reports to properly investigate coverage, determine liability, recognize exposures, evaluate values, and manage the repair/rental process for the affected customer. -Assisted in the turnaround of the PA Auto Damage line by posting a 22% increase in the QM in the first year by focusing on quality contacts, detailed.

-Successfully trained and developed multiple claim representatives to investigate coverage, determine liability, estimate damages, and negotiate bodily injury settlements.-Completed Quality Assurance reviews of coverage, liability, estimates, and injury settlements to ensure file quality and calibrate file standards. -Contributed and participate in the.

-Investigated coverage issues and how to make sure they were appropriately addressed.-Determined liability by completing accurate and timely investigations.-Conducted face-to-face meetings with claimants presenting bodily injury claims, ordered medical bills and records, evaluated their injuries using information available, and negotiated bodily injury.

-Worked in a call center environment successfully saving accounts from leaving and making them profitable to the company by processing balance transfers.

-Worked in a call center environment making outbound calls to customers to collect funds owed to the company.

-Worked in a call center environment servicing inbound calls from customers regarding their accounts.-Met sales quotas set for additional services.

Bachelor Of Science, Business Administration

Associates, General