Ben Griego

Ben Griego Email and Phone Number

Customer Service Engineer at BrightArrow Technologies @ Safe Haven Security Services, Inc.
Denver, CO, US
Ben Griego's Location
Denver, Colorado, United States, United States
Ben Griego's Contact Details
About Ben Griego

I am ambitious and hard working. I can learn anything placed before me. Extremely easy to work with. Detail oriented and organized. I make work fun. I have dreams of owning my own businesses and multiple properties someday.

Ben Griego's Current Company Details
Safe Haven Security Services, Inc.

Safe Haven Security Services, Inc.

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Customer Service Engineer at BrightArrow Technologies
Denver, CO, US
Website:
mysafehaven.com
Employees:
1364
Ben Griego Work Experience Details
  • Safe Haven Security Services, Inc.
    Safe Haven Security Services, Inc.
    Denver, Co, Us
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  • Safe Haven Security Services, Inc.
    Relocation Manager
    Safe Haven Security Services, Inc. Mar 2021 - Apr 2021
    North Kansas City, Mo, Us
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  • Brightarrow Technologies
    Customer Technical Support Engineer
    Brightarrow Technologies Mar 2019 - Dec 2019
    Bellevue, Washington, Us
    Experience using Zoho and Atlassian Jira ticket system accompanied by RingCentral phone client to support the web-based business that customers interface with to send mass notifications to their constituents. -Handle customer inquiries and requests via email and phone-Perform database data changes, integration tasks and research via SQL queries or cell manipulation-Utilized Microsoft SQL Studio-Set up new customer syncs in the database after configuring specific data to pull-Create database synchronization rules that pull information from customer SIS (Student Information System) into database to update Customer UI (User Interface)-Add settings in database to customer accounts that have impact on Customer UI-Set up SFTP folders and provide customer site access and credentials-Read Trace Logs from database to find data stream or errors when customers report issues with UI-Understanding how tasks in the UI are carried out in the database-Light HTML coding-Performing SPF Record for ensuring customer emails are not sent to spam-Provided webinar training on the use of the website-Perform onboarding meetings with new customers to determine requirements of service and go live-Create user documentation and video on using the product-Document and update customer records based on interactions-Mindful of customer time zones-Team Oriented
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  • Avi-Spl
    Conference Producer
    Avi-Spl Aug 2016 - Mar 2019
  • Centura Health
    Service Desk Agent
    Centura Health Apr 2016 - May 2016
    Centennial, Colorado, Us
    Handling incoming calls from health professionals, who need assistance in resolving the issues that are inhibiting them from caring for patients or completing patient records. The responsibilities and skills needed but not limited to this position include:- Windows XP, Win 7, as well as MS Office applications - LAN/WAN troubleshooting experience - Experience with Active Directory - Experience with enterprise ticketing system required (i.e. Magic, Remedy, etc.) - Citrix experience (client receivers, hung sessions) - Must be very customer service oriented and have a high degree of professionalism. - Resolving tickets through HP Service Manager ticketing system.
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  • Digital First Media
    Hris Coordinator
    Digital First Media Oct 2015 - Jan 2016
    Denver, Co, Us
    Working through Workday and Zendesk to run Audit Reports, Password resets, etc.
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  • Pearson/Ecollege
    Help Desk Specialist
    Pearson/Ecollege Aug 2011 - Sep 2015
    Pearson eCollege 08/2011 - PresentHelp Desk Tech Specialist• Able to assist and troubleshoot with limited information.• Handled on average 30-50 calls a day.• Extensively used various ticketing systems with the current system being RightNow.• Guide and speak verbally or chat with Students of all competency levels step by step through:• Troubleshoot possible internet problems.• Reset Internet browsers.• Provide login credentials (after verification, make sure student enters correctly).• Inform students of system limitations and possible workarounds.• Maintain administrative systems by searching for lost data or verifying the integrity of the data.• Direct to correct help desk if student has navigated incorrectly.• Track and manage technical support activities using a database/software .• Identify and escalate issues.
  • Quicksilver Express Courier
    Delivery Personel
    Quicksilver Express Courier May 2011 - Aug 2011
    Little Canada, Mn, Us
    Quicksilver Express Couriers, Denver CO 05/2011 - 08/2011Driver• Handled sensitive data and packages (specialized in blood specimen deliveries).• Responsible for proper documentation of the material throughout the delivery process.• Ensured that all material information was appropriately delivered and entered in the delivery system as required via the “paper trail”.
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  • Udi'S Food
    Delivery Personel
    Udi'S Food Aug 2007 - Apr 2011
    Denver, Co, Us
    Udi’s Healthy Foods, Denver COCatering Driver and Sales 03/2006 - 03/2011• High attention to detail in comparing the customer’s order to the invoice for 100% accuracy.• Greeted customers with a high level of courteousness and appreciation.• Completed invoices with exactness.• Managed sales for Udi’s Farmers Market booths
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Ben Griego Skills

Customer Service Technical Support Troubleshooting Microsoft Office Help Desk Support Information Technology Management Windows 7 Software Documentation Windows Costumer Service Banquet Operations Time Management Computer Hardware Training Fast Learner Food Service Active Directory Windows Server Vendor Management Microsoft Sql Server Iis

Ben Griego Education Details

  • Metropolitan State University Of Denver
    Metropolitan State University Of Denver
    Computer Information Systems
  • Metropolitan State University Of Denver
    Metropolitan State University Of Denver
    Computer And Information Sciences And Support Services
  • Lakewood High School
    Lakewood High School

Frequently Asked Questions about Ben Griego

What company does Ben Griego work for?

Ben Griego works for Safe Haven Security Services, Inc.

What is Ben Griego's role at the current company?

Ben Griego's current role is Customer Service Engineer at BrightArrow Technologies.

What is Ben Griego's email address?

Ben Griego's email address is bg****@****dia.com

What schools did Ben Griego attend?

Ben Griego attended Metropolitan State University Of Denver, Metropolitan State University Of Denver, Lakewood High School.

What are some of Ben Griego's interests?

Ben Griego has interest in Weekly Indoor Soccer, Weight Training, Snowboarding, Hiking, Full Time Parent.

What skills is Ben Griego known for?

Ben Griego has skills like Customer Service, Technical Support, Troubleshooting, Microsoft Office, Help Desk Support, Information Technology, Management, Windows 7, Software Documentation, Windows, Costumer Service, Banquet Operations.

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