Benjamin Hallauer Email & Phone Number

Columbus, OH, US

Remote

Columbus, Ohio, United States

Columbus, Ohio

Actively engaged in preparing, executing, and leading audits of Credit Administration and Consumer Loan Servicing areas.

Westerville, OH

• Provided Risk and Control leadership to business partners for Card Disputes and Management Information Systems areas.
• Completed successful validation and closure of 21 action plans including seven Audit identified issues and four Compliance identified issues.
• Worked with business and controls partners to navigate supported business unit from five years of inherited failed internal audit to critical pass and satisfactory state.
• Developed comprehensive risk and control assessments for partner business and worked to provide detailed validation and testing of Controls related to operations processes and systemic controls to satisfy regulatory.
• Worked with project and IT teams to map and develop controls and functional design feedback for implementation of first-in-class operating system for customer complaints and assertion of billing errors across card.

Westerville, OH

• Worked as business analyst and project manager to conduct work and closure of audit identified action plans, ad-hoc IT and business process development projects.
• Lead transformative project to reduce outstanding communication for Customer Dispute area from 208 letter templates to 80 letter templates that had flexible, specialist driven but IT populate language in keeping with.
• Worked with training partners to develop web based internal training for over 800 specialists for Fair Credit Reporting Act training as well as developed training for internal customer email communication response.
• Assessed risk and decommission of User Defined Business Applications in preparation of migration to new enterprise business operations software.
• Led Disputes Operation Change Management initiative in migration to new change management system for operational change readiness.
• Created data analysis reporting for senior leadership.

Westerville, OH

• Worked on a rotating basis to provide interim Team Leadership for 18-22 employees at any given time. This included work review and coaching for impacted employees.
• Developed analytics insights into customer complaint trends and provided business leaders with potential solutions.
• Led new hire teams through training class and onboarding efforts and provided oversight for first eight weeks in production environment for servicing customer complaints
• Serviced Executive Office consumer complaints and worked with customers, business partners, and merchants to resolve customer’s complaint.

Westerville Ohio

• Provided quick problem resolution and client service for inbound customer calls from multi state program accounts.
• Worked on project to review and provide updates to internal operating policies and procedures.
• Served on pilot for onboarding of new state and federally managed project accounts.
• Provided benefit referrals where appropriate for client benefit recipients.

Columbus, Ohio Area

• Managed 12 employees in sales and stocking for hardware retailer.
• Created monthly sales goals and plans and drove in-store marketing and displays to meet those goals through creative displays, clinics, and promotions.
• Provided excellent general customer service that resulted in multiple district wide accolades for customer service.
• Monitored and managed inventory on a weekly basis to forecast needs and fulfill orders before stock level became a concern. Functioned on lean and agile inventory model.

Bachelor Of Arts - Ba, Political Science

* minor in Biology

Preliminary Post Secondary Education, Biology/Biological Sciences, General

High School Diploma