Working directly with the Senior System Operations Control Manager (SSOCM) to assist in the operation of the airline, including delaying and cancelling flights. Coordinating with the Maintenance department to ensure all aircraft are routed into the correct Maintenance Bases for necessary work.

Verifying the safety of flight for all airline operations. Coordinating with Maintenance, Pilots, and Customer Service Agents to ensure a smooth operation. Creating and executing game plans to include delaying and cancelling flights, impacting the least amount of people and providing all information to necessary parties.

Directing a team of 15-20 agents running the customer service operation in Portland, ME with up to 17 daily flights. Coordinating and scheduling for Baggage Service Operations, Ticket Counter, and Gate Operations.

Working on multiple committees including the Chancellor Search Committee, representing 14,000 undergraduate students. Presiding over Undergraduate Student Government Senate Meetings.

Responsible for supervising dispatchers and drivers for Night Safety Transit program. Must be a multi-tasker, combining the ability to manage and coach workers, handle challenging customers, readily shift priorities, and lead dispatch/driving initiatives while ensuring that customer service level and quality objectives are achieved.