Ben Handsaker Email & Phone Number

Des Moines, Iowa Area

Des Moines, Iowa Area

• Responsible for fully staffing stores within the Market for all needed positions to be successful in sales• Actively recruit “talent” to work within the Market for all Store Managers and Sales Associates• Manage Sales Managers and Sales Associates to meet and exceed company set goals/metrics within the company scorecard• Provide daily/weekly/monthly training to all Sales Leads and Sales Consultants through effective individual/group training and effective/timely communication• Observe employee/customer sales interactions daily and provide on the spot feedback to ensure store employees are following the “Rockstar” Selling Process• Engage in weekly one on one coaching sessions and quarterly rounding meetings with Sales Associates and Sales Leads, provide positive and constructive feedback and documentation• Lead the sales team by example and increase overall profitability • Manage Sales Managers and Sales Associates to meet and exceed company set goals/metrics within the company scorecard• Ensure store personnel are following set policy and procedures in the store• Ensure store employees are providing excellent customer service along with providing excellent salesmanship

Ames, Iowa

Key achievements:• Awarded Verizon “Store of the Month Iowa” in June, August, October and November 2014 and "TCC Store of the Month Midwest Region" February 2015 • Awarded Verizon “Store of the Month Great Plains Region” in June and October 2014 • Was nominated 6 times in 2014 for “Store of the Month Iowa”Responsibilities:• Manage sales operations in an effective manner and achieve sales targets in a highly competitive environment• Constantly achieve sales objectives by forecasting requirements and initiating actions, as needed• Provide active support to various stores in the region, ensuring performance improvement and business development • Accomplish human resource objectives by recruiting, training, coaching, counseling, and disciplining employees• Work closely with the employees to increase overall store profitability, consistently exceeding company goals for each category• Implement operational solutions to enforce company policies and procedures, operating hours, and disciplines• Proactively observe customer sales interactions with all store employees to provide appropriate training with positive and constructive feedback• Responsible for daily and weekly inventory control over all store products and transactions, demonstrating accuracy and attention to detail• Accountable for knowledge and training in up-and-coming technologies, pricing and trends• Responsible for providing customers the best customer experience in the wireless industry

Ames, Iowa

• Successfully met sales goals by selling and presenting the products to new and existing customers, ensuring high quality services• Developed positive relationships with all the guests by creating a non-pressure atmosphere, using the Rockstar sales approach• Managed day to day operations, demonstrating strong organizational, multi-tasking and problem solving skills • Maintained up to date with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development

Ames, Iowa

• Undertook all responsibilities related to staffing, training and cost controls in compliance with the company’s standards and procedures • Consistently exceeded guests' expectations by anticipating their needs and delivering services as requested• Successfully created an off-site catering department ensuring productivity improvement• Effectively planned and organized brewery tours, and provided professional service to ensure the restaurant is a pleasant place to visit

Ames, Iowa

• Accountable for all aspects of Food and Beverage operations in the Conference Center, Audubon’s restaurant, Iowa Stater restaurant, full room service catering and Lobby Bar & Grill• Undertook the responsibility for effectively managing the annual budgets for all departments within the Food and Beverage • Responsible for all costs related to food and beverage, demonstrating strong budget management knowledge• Collaborated with sales department to effectively sell facilities and services, ensuring excellent customer service• Created all new menus for the Lobby Bar, Audubon’s Restaurant, Banquet and Conference Center as well as all off-premise catering• Responsible for all on and off-premise catering sales and operations, using strong business knowledge and implementing effective strategic solutions