Ben Harkins Email and Phone Number

3M Commercial Branding and Transportation Division - Facility Care Solutions Territory Sales Rep covering Washington & Oregon

•Provide technical support, expertise, and voice of customer for the 3M sales/business teams globally for 3M floor care product applications and usage.•Primary technical support for product lines earning approximately $50 million annually including floor pads, floor finishes, and chemicals.•Industry expert – Support tradeshows, perform new hire training, lead customer training, lead and author webinars• Proficient and active in Salesforce management (CRM)• Manage global testing through test site selection, writing supporting documents, test planning, and customer feedback collection for R&D projects.• Troubleshoot problems that 3M customers encounter during application and usage of 3M floor care products.• Travel to support 3M customer accounts. Support includes but is not limited to providing training of proper application and use of 3M floor care products, selection of the appropriate 3M products, and troubleshooting any encountered product or application issues.

• Carryout wet and dry experiments with vinyl films.• Completing physical property testing of films and substrates.• Analyzing test results.• Building signage prototypes.• Mixing and coating of various materials for testing.

Responsible for on-site geological consulting to oil and gas clients.Perform mud-logging and geosteering activities by evaluating data collected during the drilling process.Maintain continuous communication with drilling team and oil company while interpreting data to determine formation location, type, thickness, and drill-bit location.

Responsibilities included supervising employees, handled customers concerns/questions, tracked food and labor costs, and managed the overall day-to-day operations of the restaurant-cafe.

Trained new employees, prepared food, and performed cashier duties.