Ben Harvey Email & Phone Number

Bournemouth, England, United Kingdom

Bournemouth, England, United Kingdom

Weymouth

- Managing a small team. - Managing the branches P & L's - Maximizing office income.- Effectively passing on my knowledge to new landlords and keeping them up to date with legal legislation.- Setting individual KPI's to all staff members to ensure office target is met and kept moving forward.- Conducting market appraisals and bringing the office conversion rate up.

Bournemouth, United Kingdom

- I came into the industry with no lettings experience , but quickly took to it with my previous customer service experience. - I took it upon myself to learn as much as I could and to develop myself and knowledge as fast as possible within the lettings industry. - Negotiating between landlords and new tenants.- Managing my own diary to use my time as efficiently as possible to benefit the company and to maximize my earnings.- Optimizing every opportunity to up sell and… Show more - I came into the industry with no lettings experience , but quickly took to it with my previous customer service experience. - I took it upon myself to learn as much as I could and to develop myself and knowledge as fast as possible within the lettings industry. - Negotiating between landlords and new tenants.- Managing my own diary to use my time as efficiently as possible to benefit the company and to maximize my earnings.- Optimizing every opportunity to up sell and generate more business.- Actively bring in more business by becoming the face of the company and building a report with current and potential new investors. Show less

Oxford, United Kingdom

- Delivering a high level of customer service.- Implementing a new staffing structure by changing shift patterns and utilizing individual strengths.- Improving sales by driving up selling, running promotions staff training and staff incentives. - Bringing the drinks cost up to a consistently low figure, achieving an average of 80% GP across the bar. - Developing relations with suppliers, customers and the competitors. - increasing revenue by reviewing all sales products and… Show more - Delivering a high level of customer service.- Implementing a new staffing structure by changing shift patterns and utilizing individual strengths.- Improving sales by driving up selling, running promotions staff training and staff incentives. - Bringing the drinks cost up to a consistently low figure, achieving an average of 80% GP across the bar. - Developing relations with suppliers, customers and the competitors. - increasing revenue by reviewing all sales products and prices. - working closely with every department to improve our offering (kitchen housekeeping, bar & restaurant). Show less

New Forest

- I was asked to come and work for a previous manager of mine who took over the Balmer Lawn as general manager. - Firstly I implemented to staff structure to the bar and floor ensuring that staff were happy with shift patterns and work load.- Product placement and reviews of all our services with a view to increase to a top end 4 star country house hotel.- Ensuring all staff had premium product knowledge across the full bar range. this was one by training the staff in cocktails… Show more - I was asked to come and work for a previous manager of mine who took over the Balmer Lawn as general manager. - Firstly I implemented to staff structure to the bar and floor ensuring that staff were happy with shift patterns and work load.- Product placement and reviews of all our services with a view to increase to a top end 4 star country house hotel.- Ensuring all staff had premium product knowledge across the full bar range. this was one by training the staff in cocktails, cigars and barrister training. - Implementing an SOP manual to document all training in order to have consistency across all staff. - increasing department revenue by 14% on the previous 3 years leaving the department £35k up YOY - Hotel Duty manager for 2 shifts a week. Show less

Oxford, United Kingdom

- Working here was a very challenging role. To open Soho Farm House was one of the best work experiences i could have asked for. I left due to being approached by an old manager with a very good offer and opportunity. - This was a project from hard hat stage of the build of the bar and facilities all the way to trading as a business. - I managed the mill room on site which was a 24 hour bar. - Manage a team of 6 staff including the rota. - Stock control.- stock takes.-… Show more - Working here was a very challenging role. To open Soho Farm House was one of the best work experiences i could have asked for. I left due to being approached by an old manager with a very good offer and opportunity. - This was a project from hard hat stage of the build of the bar and facilities all the way to trading as a business. - I managed the mill room on site which was a 24 hour bar. - Manage a team of 6 staff including the rota. - Stock control.- stock takes.- Talent management within the team playing to all members strengths.- staff training. - The project was the biggest the company had taken on at the time and to be part of the team that opened Soho farmhouse was a pleasure. Show less

Institute Of First Line Managment (Ilm), Managment, Level 3

Nvq Level 3, Hospitality Supervision & Leadership, Pass