Provision of consultancy services for Sage Software. Covering Sage 50 Accounts Payroll and Report Design and Sage Business Cloud Accounting & Payroll.I deliver training and consultancy advice for all of the above programs as well as project work to design and build reports for within the Sage 50 Product range and migration/implementation for business moving their software to Sage.

• Providing comprehensive administration for 15 premises and liaising with landlord on any regular or ad-hoc demands required.• Responsible for undertaking marketing initiatives in order to support the sales of a property. Undertaking all required design of collateral through taking pictures and writing copy for advertisements.• Meeting clients in person subsequently following any dialogue by phone and explaining the features and benefits of a property in addition to outlining amenities… Show more • Providing comprehensive administration for 15 premises and liaising with landlord on any regular or ad-hoc demands required.• Responsible for undertaking marketing initiatives in order to support the sales of a property. Undertaking all required design of collateral through taking pictures and writing copy for advertisements.• Meeting clients in person subsequently following any dialogue by phone and explaining the features and benefits of a property in addition to outlining amenities in the local area etc.• Working with third parties such as Contractors to organise any renovation works required. At all times negotiating on cost in order to mitigate any overspend in comparison to budget.• Organising and checking maintenance reports as communicated by tenants. Addressing any deficiencies in upkeep and undertaking required actions.• Sought upon to manage rent collections by tenants and managing any arrears through tact and tenacity.• Recording all rent and expenses on an internal database using MS Excel. Diligently ensuring accurate entry to ensure zero errors in financial reporting. Show less

• Welcoming customers into the restaurant and providing a comprehensive service through ensuring satisfaction with seating, offering drinks and explaining current ‘specials’.• Sought upon as the Sommelier to provide excellent knowledge of the wine menu to both peers and customers. • Providing customer service both over the phone and in person and addressing any complaints about service or quality in a timely manner.• Administering table bookings and reviewing periodically to ensure… Show more • Welcoming customers into the restaurant and providing a comprehensive service through ensuring satisfaction with seating, offering drinks and explaining current ‘specials’.• Sought upon as the Sommelier to provide excellent knowledge of the wine menu to both peers and customers. • Providing customer service both over the phone and in person and addressing any complaints about service or quality in a timely manner.• Administering table bookings and reviewing periodically to ensure there is no over subscription. Pro-actively informing any customers should there be a delay in their start time.• Relied upon as an interim leader for the bar and restaurant staff. Installing initiatives to motivate all to perform.• Providing extended support as required in the event of peak periods or overtime being required.• Regularly reviewing stock levels to ensure no loss in service. Reviewing deliveries and ensuring they match to purchase order.• Training any new staff and providing constructive feedback to support timely professional development. Show less

• Responsible for handling a high volume of customer enquiries over various mediums; email, phone and correspondence.• Utilising internal systems to record transactions and communication on customer accounts and adhering at all times to data protection requirements.• Assisting in the preparation of reports to support the Team Manager. Furthermore, supporting professional development of the team through instigating and maintaining a coaching record spreadsheet.• Member of the… Show more • Responsible for handling a high volume of customer enquiries over various mediums; email, phone and correspondence.• Utilising internal systems to record transactions and communication on customer accounts and adhering at all times to data protection requirements.• Assisting in the preparation of reports to support the Team Manager. Furthermore, supporting professional development of the team through instigating and maintaining a coaching record spreadsheet.• Member of the Specialist Complaints Handling Team in which responsibilities entailed high profile complaints (MP’s / Energywatch / Energy Ombudsman) being managed efficiently through to closure.• Adhering to all service levels and KPIs to lead by example and to be an advocate for exceptional performance.• Participating in designing games, activities and other events to support morale and motivation for the team and department. Show less