* oversaw training of, and daily debriefing and assigning of tasks for servers* processed and categorized information from various sources into a central CRM system, ensuring data accuracy and accessibility* maintained user manuals and documentation for A/V technology and other frequently used machines

waited on and cleared tables, and facilitated in-house catered events.

- Solo Project - 612 Sauna Society - guest booking flow and host oversight‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎+ presented a website redesign with a dashboard for hosts’ analysis‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎+ interviewed 612 hosts and regular sauna takers‎‎‎‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎+ contextual inquiry, user personas, Sketch, InVision- Improving customer conversion - soona- Adding functionality to company intranet - Prime- Concepting business strategy - Craft Notes- Supporting a community of medical professionals - MAMFT

- downloaded and organized media for culls and work on deliverables- aided in establishing good practices for handling media after the photoshoot- shot behind-the-scenes footage to use in communication with prospective clients and for use on social media

- Participated in the birth of a community centered around physical and social health and wellness- Ensured that the cooperative was prepared for its monthly residencies by working with the city of Minneapolis, hosts on location, suppliers of firewood, and volunteer corps

- Gained experience working internationally and increased workplace productivity by adding functionality to the company intranet- Negotiated working as part of a group with varied English fluency and with foreign language deliverables