Hospitality and Soft Services management

Managed several high volume sites in both Education and Concessions, delivered YOY sales and profit growth, improved client relations resulting in contract retention and supported the mobilisation of new contracts in the area

• As Cluster Lead, entrusted with mentoring a cluster of 6 pubs to drive operational excellence including visiting sites regularly, holding and documenting meetings, setting KPI’s and Performance Management • Part of team that sourced and introduced a new Payroll management system across the company which has improved performance• Payroll Lead within Area of 16 pubs, responsible for managing payroll and providing training where necessary • Delivered 5 Rated EHO score• Responsible for achieving all performance related targets such as Sales, Stock, Payroll and Profit Control • Managed initial consultation stages and launch of £500,000 redevelopment, including recruitment, training and marketing• Excellent client facing skills and highly successful in helping define and deliver company direction, achieving goals and optimising business.• Driven current business to achieving 35% YOY sales growth, with a 50/50 wet/dry split• Training and leading a team of 25, providing discipline, detailed performance improvement plans and feedback

• Two consecutive years of increased YOY sales driven by an uplift in food sales from £4K to £6K• Achieved year end Top 10 finish for profitability across the company• People Champion – Providing advice and training to other GM’s on HR issues and dispute resolution• Provided leadership and management to several team members to progress them on to General Manager• Ensuring that best practice is followed in safety, legality and quality of service.• Developing and supporting a cross functional culture of continuous improvement. • Assisting Operations Manager in the formulation of payroll forecasts and budgets. • Maintaining excellent relationships with both local businesses and the community. • Undertaking staff performance reviews. • Consistent 5 rated EHO score

• Understanding of required controls within a small business to enable increased profits• Responsible for product pricing and gross profit control• Good company relationships at Area Manager and Director level • Rotas and planning to protect profitability• Responsible for new menu development along with kitchen team