Servant leader to a ~40 year old small business serving municipal and independent wastewater and storm water infrastructure owners. Video and acoustic inspection, cleaning, repair and remediation services. We keep things moving.

Searching for a small business to acquire with strong fundamentals, a great team and solid growth opportunities. Our growth and innovation pathways will build on existing teams, products and customers combined with my decade of transforming organizations through digitally-enabled strategies, operations and cultures.

• Globally accountable for all Digital Marketing activations, eCommerce reporting and data warehouse, Optimization and Personalization program and Customer strategy• Designed and led implementation of integrated marketing technology stack from tag management through DMP• Designed digital media campaign execution and optimization strategy for global Brand advertising campaign including A-list celebrity ambassadors• Led digital product management team driving innovation across 4 continents and more than a dozen websites• Drove 15% efficiency improvement and 30% revenue growth from an 8-figure advertising budget through media allocation, process improvement and organization design

Key business development and project delivery leader across media, technology and communications portfolio in North America. Served C-level and VP clients delivering critical strategic projects with billings > $2M.• Designed and led implementation of global payment processing technology and operations architecture for 40M customers of a mobile telecom leader.• Saved client more than $100K per day through faster and more reliable management decision-making enabled by a performance dashboard system.• Developed, structured and sold professional services engagements worth over $10M.• Enabled better decisions by client sales and finance teams managing a $2B+ business function through enhanced visibility to cost and profitability drivers.

Delivered 10+ large system and organizational change design and implementation projects including lead client-facing and people management roles.• Saved Fortune 50 client $150M over a 3-month period and up-sold another project from $300K to $2M by introducing tools to address operational shortcomings while aligning performance and compensation.• Avoided $2M in legacy systems migration costs while minimizing risks by introducing a third-party outsourced solution provider.• Delivered billing systems processing $40M in monthly invoices - led IT analysts and systems designers in redesigning and implementing system and operational changes for processing 500,000 subscribers.

Built project management scenario planning application covering over 70 active projects across the bank including the Euro introduction and Y2K.

Responsible for hiring, training, scheduling and evaluation of help desk support staff serving faculty and students by phone and in our 30-seat facility open 8am-2am most days.