Ben Higginbotham Email and Phone Number
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With nearly 20 years of experience in various IT roles, ranging from basic technical support to systems and network engineering, I have honed my skills in troubleshooting and fixing technical issues. Over time, I discovered a deeper passion for improving problem-solving methods and creating innovative solutions. Initially focused on developing tools for internal teams, this passion led me to transition into software development.Since then, I have progressively taken on more leadership roles within my organization and acquired a degree in business management. Throughout my career, I have developed a holistic approach to problem-solving, focusing not only on enhancing individual components but also on integrating these components into larger, cohesive systems. My natural inclination is to collaborate with developers across teams to optimize the interworking of various tools, creating comprehensive solutions.While I continue to enjoy the technical aspects of software development, I am increasingly drawn to the strategic vision of coherent solutions. I am eager to expand my focus beyond the technical side of my career to incorporate a greater emphasis on business systems, aiming to drive the vision and implementation of integrated solutions.
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 88721
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Dxc TechnologyRenton, Wa, Us
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OwnerLaser Dream Designs Jan 2023 - PresentStarted a business performing laser cutting and etching work, 3d printing services, and 2D/3D design for local businesses and individuals. The company was built with the goal of creating a local community makerspace. This company is being transitioned to a limited part-time side gig with the hope that I can continue working toward supporting a makerspace in my local community in the future.
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Software EngineerT-Mobile Nov 2012 - Nov 2022Bellevue, Wa, UsIn my current role I have been working with the core wireless network operations teams to design, develop, and manage a suite of tools to improve network deployment and troubleshooting capabilities. In my work I often perform the role of developer, project manager, designer, database manager, systems engineer, software tester, and mentor. My main working languages are Javascript and Python, however, we also do work in PHP and Perl. I have worked hard to modernize the tools that we use, moving from older programming techniques and deployment methods to using more modern API backends and Vue.js/Nuxt.js web frontends deployed in virtualized environments for many of our tools. -
Owner OperatorLittle Buddy Entertainment Aug 2010 - Jul 2017Independent app company developing small fun apps and games for mobile devices and Windows 8.
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Support Analyst 2Prithvi Catalytic Jul 2012 - Oct 2012Bellevue, Wa, UsContract at Microsoft that focused on VIP support, as well as education and training of Microsoft employees on new software and the Windows 8 OS. Ran a project to install the new OS on employee PCs in the marketing department that involved managing multiple deskside support technicians. Created SOP for install fair events. Developed curriculum and delivered classes on Windows 8 and Office 2012. -
Operations EngineerAtos 2011 - 2012V- contract at Microsoft monitoring and troubleshooting Windows Server and SQL systems through SCOM for a business intelligence system.
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Tech Support Rep/TesterHer Interactive, Inc Aug 2009 - Dec 2010Conducted technical and customer support for all Her Interactive products through phone, email, and forum moderation. Identified and diagnosed technical hot issues, while directing bi-monthly meetings with department heads to decide the best management of those issues. Managed PHP based FAQ system by editing and adding to system and FAQs included in order to improve customer self support. Performed ad-hoc testing, as well as following test cases. Also wrote test cases, as well as test scripts. Assisted with running and verifying game builds.
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Co-OrganizerDigital Game Designer/Developer Meetup Group Aug 2008 - Aug 2009Organizer and designer of projects within the group, including a NeverWinter Nights module and an XNA game aimed at Community Games over Xbox Live.
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Test Associate IiExcell Data Apr 2009 - Jul 2009Contract test associate at Microsoft working on updates for the Xbox 360. Performed black box testing following and editing test cases. Area of focus was the game library section of the dashboard.
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Test AssociateExcell Data Aug 2008 - Dec 2008Performed black box testing following test cases as well as ad-hoc testing for the New Xbox Experience. I also performed ad-hoc testing for Halo Wars.
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Deskside Support TechnicianSiemens It Solutions And Services, Inc Jan 2007 - Mar 2007Contract for Microsoft campus. Involved personal technical and software support of Microsoft employee desktops and laptops, as well as hardware support of lab equipment and server rooms.
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Technical Support RepresentativeWdsglobal - 2006 May 2006 - Oct 2006Performed tier 3 support for cellular data networks. Primary duties included assisting customers in configuring their phones and computers to access GPRS networks. Position also heavily supported lower level techs by writing and updating documentation detailing solutions to new problems that were typically elevated to our level.
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Signals Intelligence ProductionUnited States Air Force Dec 2002 - Aug 2005Randolph Afb, Tx, UsAcquired and analyzed signal intelligence products. Also updated the training material for my assigned -
Assistant Microcomputer SpecialistUniversity Of Tulsa Engineering Jan 2001 - Jan 2002Technical support of department PC labs as well as professor's personal computers. Helped document changes in the new Windows XP OS to assist users in transitioning from older software.
Ben Higginbotham Skills
Ben Higginbotham Education Details
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Western Governors UniversityBusiness - Information Technology Management -
University Of Washington BothellCertificate In Business Leadership
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Cisco Networking Academy - Bellevue College - 2011Digital Game Design; Computer Repair And Networking
Frequently Asked Questions about Ben Higginbotham
What company does Ben Higginbotham work for?
Ben Higginbotham works for Dxc Technology
What is Ben Higginbotham's role at the current company?
Ben Higginbotham's current role is Software Engineer with extensive IT experience and leadership skills looking to begin transitioning toward management roles..
What is Ben Higginbotham's email address?
Ben Higginbotham's email address is be****@****ile.com
What is Ben Higginbotham's direct phone number?
Ben Higginbotham's direct phone number is +142530*****
What schools did Ben Higginbotham attend?
Ben Higginbotham attended Western Governors University, University Of Washington Bothell, Cisco Networking Academy - Bellevue College - 2011.
What are some of Ben Higginbotham's interests?
Ben Higginbotham has interest in Level Design, Writing, Camping, Content Design, Game Design, Fishing.
What skills is Ben Higginbotham known for?
Ben Higginbotham has skills like Troubleshooting, Tcp/ip, Networking, Windows Server, Testing, Game Design, C#, Project Management, Software Documentation, Sql, Mobile Devices, Technical Support.
Who are Ben Higginbotham's colleagues?
Ben Higginbotham's colleagues are Irmina Jonaitiene, Vrinda Parameswaran, Muqeeb Ansari, Anand Mahajan, Aneta Kozáková, Martha P Zavala Díaz, Master Khairtia.
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