Sallie Mae Bank- Newark, DelawareSenior Manager: Product Operations • Pricing and Disclosure Control: Monitor all repayment pricing quotes (65k loans on average daily). • Determine root cause for any pricing errors and remediate when needed.• Work with Compliance and the Business Controls group to develop effective Business Controls.• Produced risk management reports, monitoring Product Operations disclosure delivery.• Worked with the Product Operations Director, Business Controls Office (BCO) and Compliance to identify, design, document and implement appropriate controls.• Managed daily review and testing of controls in Archer GRC including tracking and resolution. • Oversaw Student Loan Benefits programs.• Ensured assigned regulatory letters are revised in a timely fashion.• Led enterprise-wide product on the conversion of all loans from LIBOR to SOFR index.• Responsible for the Sallie Mae PSL Product Standard.Product Manager (November 2019 to January 2021):• Based on department priority develop Features in ADO that adequate address project needs• Support the development and execution of the strategic roadmap for the Servicing (FDR) platforms.• Assist leading the execution of agile initiatives with key business partners and stakeholders.Business Analyst and Scrum Master (May 2017 to November 2019):• Assist the team to embrace SAFe Core Values, adopt, and apply SAFe principles, and practices.• Lead ceremonies for highly productive teams of system development and testing engineers.• Coach team of ten co-workers’ agile methodologies and processes.Business Analyst/Project Manager/Vendor Manager:• Gather requirements from business owners and other technical teams, completing design documentation, and engage in testing support.• Lead requirements gathering sessions with multiple business and technical teams.• Thoroughly document business designs based on requirements gathering sessions.• Work directly with business and technical partners to document test cases and expected outcomes.Senior Vendor Compliance Auditor (April 2014 to May 2017):• Relationship manager for print/mail Vendors.• Facilitated regular business reviews with vendors to discuss performance reporting, SLA’s, deliverables, compliance requirements and contract expectations.• Partnered with LOB, IT, Procurement, Legal and Corporate Vendor Management, to manage the review/negotiation of all vendor contracts/amendments.• Drafted amendments and coordinated with business owners and legal through execution.