Retail Systems Support Analyst
CurrentResponsible for day-to-day troubleshooting and issue resolution for retail store systems and equipment including Point of sale equipment, laptops, network devices and telephony equipmentResponsible for managing, maintaining and deploying disk image for Point of Sale systems.Responsible for administration and support of mobile devices through Airwatch MDM.Supported and performed Micros Retail deployment, Point of Sale hardware implementation and Windows 7 upgrade for all… Show more Responsible for day-to-day troubleshooting and issue resolution for retail store systems and equipment including Point of sale equipment, laptops, network devices and telephony equipmentResponsible for managing, maintaining and deploying disk image for Point of Sale systems.Responsible for administration and support of mobile devices through Airwatch MDM.Supported and performed Micros Retail deployment, Point of Sale hardware implementation and Windows 7 upgrade for all North America Godiva retail locations.Performing network troubleshooting and support for retail locations including ISP network equipment, Aruba Networks environment, VPN, as well as Shoppertrak devices.Responsible for creating issue resolution documentation for team reference.Responsible for supporting various software systems within the retail environment.Performing key role in various development projects. Show less