Ben Hohnen Email & Phone Number

Asia Pacific

Advocate & Evangelist for the greatest and most innovative Hospitality Management Platform ever to be.

Byron, New South Wales, Australia

*Management and Support of Sales Consultants*Escalated Customer Service interactions*Assisting in a foundational acquisition phase for the TripADeal enterprise*Training & Support of the bespoke Salesforce Lightning Platforms (Legacy and Current)

Asia Pacific

*Due Diligence & Compliance focused onboarding of new Merchants to the Currency Select Payments Platforms*Client Technical Support*Programming of physical and virtual gateway payment terminals*Corporate liaison and lead generation*Logistics: shipping and inventory management

*Logical progression of unique and established background in SaaS Hospitality Technology*Catering to international clientele*Integral in evolution of product milestones with dual role in Quality Assurance (QA)*Key Contract Implementations, Technical Support, and Report Building services

Apac

Sydney, Australia

*Further progression of established SME level hotel industry training and project implementation roles for the expanding suite of protel HMS solutions, inclusive of a growing cloud-based guest-interfaced solution portfolio*Product Implementation and Integrative Training Lead for projects throughout Australia, Fiji, New Caledonia and New Zealand*Champion of proprietary online learning platform; curricula, collateral and platform evolution*Application of AGILE methodology for technical RFD/RFE custom enterprise level workflow/process solutions (JIRA)*Bridging liaison with stakeholders, developers and 3rd party suppliers*Enhanced systems engineering: Interfacing (legacy and next generation), SQL, XML, Crystal Reports, IDS/GDS booking systems, FMS, ERP, cloud services*Interpretive application and compliant implementation of international standards: local ordinance, accounting, taxation, legislative, currency

Sydney, Australia

* Enterprise level 1st to 2nd line technical support for critical PMS and POS system issues (24/7 On-call)* Progeneration of official departmental SOPs, implemented with HR Department liaison at enterprise level* Systems Project Implementer and Onsite Trainer for property openings, spanning multiple brands across Australia and New Zealand * Enterprise level reporting to Directors, finance auditing across brands, generation of key property Star Performance rating guides* Database management, Standards and risk auditing, compliance, financial data analysis, integrated FMS accounting support, financial accounts management (Accpac, Elap Cloud)* Embedded technical report writing (Crystal Reports, SQL, XML, VB, excel) servicing property and enterprise level departments* Specialist in forensic accounting at both PMS (protel, Opera) and database level (SQL, Oracle)* Specialist level booking channel management, booking and revenue systems integrations, 3rd party interface configuration, technical 1st line support (Siteminder, SynXis, Roomrez, EzRMS, etc.)* Events / Conferencing systems admin and support (protel HMS, IVvy)*Highlights* * TFE Hotels Night to Shine Outstanding Achievement Finalist 2016

Sydney, Australia

* Member of key opening Team for the TFE Hotels flagship, Adina Apartment Hotel Bondi Beach* Holistic business operations, systems training, extended complex security protocol, recruitment, PR*Highlights* * TFE Hotels Management Leadership Program 2014

* Xn Hotel Systems is the Strategic Partner for the protel Hotel Management System software stable, within the Asia Pacific Region * Onsite Project Leader and Systems Trainer for a diverse array of clientele across Asia and Australia * Holistic systems training and support, spanning all departments of hotel/resort operations. Inclusive of front office, finance, sales and marketing, reservations, IT, housekeeping, engineering, C&B and F&B* Project Manager and regionally based Team Leader for the product-first ever implementations of protel PMS in Japan * Implementation and ongoing support for integrated PMS / POS solution platforms, third party interfacing, internal network, database architecture consultancy* Creation and troubleshooting of key system reports (Crystal Reports) * Corporate system demonstrations and sales expositions* Direct liaison with Owners and Upper Management of International Chains, including The Ascott Group, TFE Hotels, Emirates, and Novotel Rockford * Suite Implementation and follow-on 24/7 support of the protel HMS and POS solutions in Australia, Singapore, Malaysia, Philippines, Thailand and Japan