We ensure Genesys systems, routing solutions and associated infrastructure for telephony, Workflow design, delivery and other communication functions are configured to meet current and future business needs.As the Assistant Director in Work Management, in Client Account Services (CAS) business area, I:- Lead activities in a busy and high pressure environment.- Provide leadership and specialist technical advice and support to the team in theadministration and delivery of… Show more We ensure Genesys systems, routing solutions and associated infrastructure for telephony, Workflow design, delivery and other communication functions are configured to meet current and future business needs.As the Assistant Director in Work Management, in Client Account Services (CAS) business area, I:- Lead activities in a busy and high pressure environment.- Provide leadership and specialist technical advice and support to the team in theadministration and delivery of work management outcomes and priorities. This includes, but isnot limited to, having responsibility for daily progress of work type and workflow outcomes andimplementing strategies to meet corporate deliverables.- Application of extensive knowledge of statutory, regulatory and policy frameworks in orderto provide comprehensive and authoritative advice on complex issues.- Demonstrate experience with the systems, processes and tools used in a workforce management or planning role to resolve complex issues- Utilise strong analytical, business improvement, innovation and design expertise torecommend digital solutions to meet emerging needs- guidance to others on technical issues, the provision of specialist advice andmaximisation benefits of tools such as Genesys, Cognos and Microsoft applications- Demonstrate excellent communication and skilled writing, which is tailored to the target audience and builds strong, collaborative relationships- Lead and develop a team to deliver high quality outcomes aligned to strategic objectives. Show less

B House Investments Australia is a property investment and development company. I carefully analyse and investigate the risk or potential to purchase land and property for renovation or development. My goal is to increase cash flow, rental return and capital growth on property I purchase throughout Australia. I recently finished a 3 lot subdivision and the construction of a new duplex. I also manage and sell my own properties along with preparing our own financial reports for the monthly and… Show more B House Investments Australia is a property investment and development company. I carefully analyse and investigate the risk or potential to purchase land and property for renovation or development. My goal is to increase cash flow, rental return and capital growth on property I purchase throughout Australia. I recently finished a 3 lot subdivision and the construction of a new duplex. I also manage and sell my own properties along with preparing our own financial reports for the monthly and end of financial year reporting. Show less

About my role:Participate in Agile rituals and eventsDeveloping detailed designs, plans, and monitoring and recording progress.Liaising with relevant teams, clients, and managers for the duration of the project.Aligning digital marketing strategies with overall business goals.Prepare progress reports for stakeholders.Coordinating with cross discipline team members to ensure project requirements, deadlines, and schedules are on track for 5 projects… Show more About my role:Participate in Agile rituals and eventsDeveloping detailed designs, plans, and monitoring and recording progress.Liaising with relevant teams, clients, and managers for the duration of the project.Aligning digital marketing strategies with overall business goals.Prepare progress reports for stakeholders.Coordinating with cross discipline team members to ensure project requirements, deadlines, and schedules are on track for 5 projects concurrently.Meeting with project team members to identify and resolve issues.Submitting project deliverables and ensuring that they adhere to quality standards.Preparing status reports by gathering, analysing and summarizing relevant information.Establishing effective project communication plans and ensuring their execution.Facilitating change requests to ensure that all parties are informed of the impacts on schedule.Managing customer satisfaction within project transition period.Conducting post project evaluation and identifying successful and unsuccessful elements.Monitoring project progress and implementing changes where necessary.Ensuring compliance with objectives, organisational policies, procedures and standards. Proven experience successfully showing key skills including:1. Scheduling2. Detailed scope definition and clarification3. Risk management4. Leadership5. Methodologies6. Business case writing7. Delivery8. Promoting and creating a positive team culture embracing inclusion Show less

The Debt Management Branch is a part of the Customer Payment Services Division, in the Families, Older Australians and Payment Services Group. The Debt Management Branch is responsible for debt raising, debt recovery and compensation recovery for welfare related payments and debt recovery for Medicare payments. The branch aims to reduce the number and value of debt owed to the Department of Human Services through efficient and effective delivery of all aspects of debt and… Show more The Debt Management Branch is a part of the Customer Payment Services Division, in the Families, Older Australians and Payment Services Group. The Debt Management Branch is responsible for debt raising, debt recovery and compensation recovery for welfare related payments and debt recovery for Medicare payments. The branch aims to reduce the number and value of debt owed to the Department of Human Services through efficient and effective delivery of all aspects of debt and compensation operations and management. Debt Management Business Analysts work collaboratively with both internal and external stakeholders in a virtual network, to ensure employees are able to deliver high-level services for customers and achieve high quality business outcomes.Responsibilities:• Liaise with stakeholders to develop an understanding of their requirements and concerns in line with the department's business objectives. • Contribute towards business analysis approaches that include specifying team roles, deliverables, analysis techniques or stakeholder communication. • Recommending improvements for consideration by senior staff and provide support on the analysis, verification and validation of the recommended improvements. • Provide support on stakeholder analysis to assist the team to engage with stakeholders to effectively understand cross business functions. • Participate and assist facilitation across business units with stakeholders and represent the work area at meetings, conferences and seminars. • Participate and provide support in elicitation requirement techniques such as brainstorming, workshops, prototyping, observation or interviews, and confirm or report on results. • Review project documentation and department processes to assist with determining areas for improvement or change. • Assisting in designing strategic capacity plans and thorough reporting and analysis of payroll and HR information to internal stakeholders and senior leadership. Show less

The Debt Management Branch is part of the Customer Payment Services Division, in the Families, Older Australians and Payment Services Group.The Debt Management Branch is responsible for identifying debts, recovering debts and compensation recovery for welfare payments, and debt recovery for Medicare payments. Debt Management play a key role in assisting customers with debts. Debt Management includes discussing and checking customer details, speaking with customers about a debt, advising… Show more The Debt Management Branch is part of the Customer Payment Services Division, in the Families, Older Australians and Payment Services Group.The Debt Management Branch is responsible for identifying debts, recovering debts and compensation recovery for welfare payments, and debt recovery for Medicare payments. Debt Management play a key role in assisting customers with debts. Debt Management includes discussing and checking customer details, speaking with customers about a debt, advising customers of their rights and obligations, and negotiating debt repayment arrangements. KEY DUTIES• Conduct customer or department initiated debt recovery activities• Negotiate repayments of debts for customers• Provide fair, courteous and sensitive treatment of customers within legislative and policy frameworks• Advise customers in relation to their rights and obligations in accordance with the Customer Charter• Manage customer interactions holistically, considering all possible service options• Use appropriate and nationally endorsed system tools to assist in decision making, research legislation and policy and record all work accurately• Coaching, mentoring and performance management of staff within Debt Management• Business reporting, quality improvement, identifying potential challenges and managing risk within the department.• Dealing with escalated or complex situations and environments.• Measuring and increasing team culture to meet KPI's. Show less

The Debt Management Branch is a part of the Customer Payment Services Division, in the Families, Older Australians and Payment Services Group. The Debt Management Branch is responsible for debt raising, debt recovery and compensation recovery for welfare related payments and debt recovery for Medicare payments. The branch aims to reduce the number and value of debt owed to the Department of Human Services through efficient and effective delivery of all aspects of debt and… Show more The Debt Management Branch is a part of the Customer Payment Services Division, in the Families, Older Australians and Payment Services Group. The Debt Management Branch is responsible for debt raising, debt recovery and compensation recovery for welfare related payments and debt recovery for Medicare payments. The branch aims to reduce the number and value of debt owed to the Department of Human Services through efficient and effective delivery of all aspects of debt and compensation operations and management. Debt Management Operational Leaders work collaboratively with Team Leaders and other Operational Leaders, in a virtual network, to ensure employees are able to deliver high-level services for customers and achieve high quality business outcomes.KEY DUTIES• Provide technical assistance and procedural guidance to Customer ServiceAdvisors and Quality Checkers, including assistance with quality checking• Support technical knowledge and skills development, quality and correctnessof decision making, and team development• Work as part of the leadership team to develop and implement better practicestrategies and improved performance• Build and maintain relationships with a virtual network of operational leaders,support teams and technical specialists to ensure consistency and delivery ofhigh quality customer service• Conduct research, collate information and create documents and reports• Collate, coordinate and disseminate reports and provide analysis Show less

I am currently employed as a Client Housing, Assessment & Support Associate for Mangrove Housing Limited Brisbane. Mangrove Housing Limited Brisbane is a not for profit government funded organization who is committed to addressing the housing affordability, tackling homelessness, fostering housing stability and all round general life management support through a holistic approach. During my time with the organisation, I have worked with clients in a case management role to create… Show more I am currently employed as a Client Housing, Assessment & Support Associate for Mangrove Housing Limited Brisbane. Mangrove Housing Limited Brisbane is a not for profit government funded organization who is committed to addressing the housing affordability, tackling homelessness, fostering housing stability and all round general life management support through a holistic approach. During my time with the organisation, I have worked with clients in a case management role to create innovative long term strategies to sustain their tenancies, avoid homelessness, gain financial and life management skills to become self reliant with the correct level of ongoing support. With an empathic and solutions focused positive attitude, I assist my clients to set, achieve and exceed their housing and financial goals. I also have built and maintained excellent relationships with external service providers to ensure that my clients can access other external services. I am currently employed as a Client Housing, Assessment & Support Associate for Mangrove Housing Limited Brisbane. Mangrove Housing Limited Brisbane is a not for profit government funded organization who is committed to addressing the housing affordability, tackling homelessness, fostering housing stability and all round general life management support through a holistic approach. During my time with the organisation, I have worked with clients in a case management role to create innovative long term strategies to sustain their tenancies, avoid homelessness, gain financial and life management skills to become self reliant with the correct level of ongoing support. With an empathic and solutions focused positive attitude, I assist my clients to set, achieve and exceed their housing and financial goals. I also have built and maintained excellent relationships with external service providers to ensure that my clients can access other external services. Show less