I was the technology leader for core applications for superannuation, insurance & pensions. I maintained the Production environment for applications, managed an annual budget for services and delivered compliance, digital integration & cloud projects of AUS $20m p/a. I regularly presented to Board Sub-Committees, led an AppDevOps team of 100 with full P&L accountability for annual business and investment planning, budgeting and resourcing.Teams and projects I led directly enabled… Show more I was the technology leader for core applications for superannuation, insurance & pensions. I maintained the Production environment for applications, managed an annual budget for services and delivered compliance, digital integration & cloud projects of AUS $20m p/a. I regularly presented to Board Sub-Committees, led an AppDevOps team of 100 with full P&L accountability for annual business and investment planning, budgeting and resourcing.Teams and projects I led directly enabled UniSuper’s key strategy of opening its Fund to all Australians in July 2021, which delivered $500m of net flows in its first 3 months.Also acting as PMO Director for 10 months, I designed and rolled-out a comprehensive delivery methodology and governance framework and trained it into a team of 500. The resulting improvement in risk culture, quality and controls improved Executive confidence to increase CapEx investment the following year, which had been restricted previously. Show less

I joined as Programme Director for Toll’s global HR Transformation to implement Oracle eBusiness Suite, Analytics Cloud Service and EPM Performance Mgmt. across 30 countries. Almost immediately, this programme was paused, following an earlier investment review.I transferred to lead its global Logistics Transformation programme, initially reviewing its governance, ROI, workforce plans and delivery approaches, and recommended pausing it until conditions for a successful programme were… Show more I joined as Programme Director for Toll’s global HR Transformation to implement Oracle eBusiness Suite, Analytics Cloud Service and EPM Performance Mgmt. across 30 countries. Almost immediately, this programme was paused, following an earlier investment review.I transferred to lead its global Logistics Transformation programme, initially reviewing its governance, ROI, workforce plans and delivery approaches, and recommended pausing it until conditions for a successful programme were improved. At Exec direction, I closed this programme; de-mobilised its local and vendor workforce, terminated its contacts, reconciled its budget and assets and arranged for software escrow. Show less

My contribution was to write the strategic justification, invest proposal, mgmt. strategies, workforce, governance and risk plans, for a $150m / 4-year transformation plan, which was accepted by PWC’s Board to implement under a new operating model and infrastructure.

I led Australia and India-based Agile developments that built and deployed 5 major platforms, plus data, security and Mulesoft integration, to re-launch MLC-Life’s business with stand-alone applications to enable system de-merger from its previous owner National Australia Bank (NAB). Development included managed Policy Admin platform with configured screens and web-service integration to internal and external terrestrial and cloud platforms. Cloud-based Genesys solution for adviser… Show more I led Australia and India-based Agile developments that built and deployed 5 major platforms, plus data, security and Mulesoft integration, to re-launch MLC-Life’s business with stand-alone applications to enable system de-merger from its previous owner National Australia Bank (NAB). Development included managed Policy Admin platform with configured screens and web-service integration to internal and external terrestrial and cloud platforms. Cloud-based Genesys solution for adviser and Salesforce CRM, and a B2C digital platform for straight through processing, with Salesforce Claims integration. Show less

I led a large integrated business and technology team from Japan, India and Philippines over 2 years to develop products and platform to support a new insurance company, created from the merger of 2 AIG-owned entities. I was responsible for the technology programme at the centre of that merger. Partnering with TCS on a bespoke Pega / Oracle Agency Mgmt and Servicing platform, and with extensive offshore engagement, I led this Agile programme for 2 years, through significant commercial and… Show more I led a large integrated business and technology team from Japan, India and Philippines over 2 years to develop products and platform to support a new insurance company, created from the merger of 2 AIG-owned entities. I was responsible for the technology programme at the centre of that merger. Partnering with TCS on a bespoke Pega / Oracle Agency Mgmt and Servicing platform, and with extensive offshore engagement, I led this Agile programme for 2 years, through significant commercial and technical challenges to a successful pre-advertised launch, maintaining a high-quality delivery operation and governance controls in one of the world’s most closely monitored regulatory environments. Show less

I established a 2-year transformation programme from inception to launch Auto insurance in China for AIG. Programme components included marketing for lead generation, contact centre operations, product design, Auto Dealer engagement and road safety initiatives. Technology components included infrastructure development, master data and ESB, digital STP for B2C Auto insurance, website development, online payments, social media integration, and enhancements to policy admin., CRM, campaign and… Show more I established a 2-year transformation programme from inception to launch Auto insurance in China for AIG. Programme components included marketing for lead generation, contact centre operations, product design, Auto Dealer engagement and road safety initiatives. Technology components included infrastructure development, master data and ESB, digital STP for B2C Auto insurance, website development, online payments, social media integration, and enhancements to policy admin., CRM, campaign and prospect management platforms. I developed the portfolio of work, recruited and led the teams, engaged and managed vendors, negotiated contracts, and drove the delivery. Show less

I was the Australia country Head of Transformation, then APAC Programme Manager for AIG’s global implementation of a general insurance platform. I managed 4 country-based implementation teams and PMO, was responsible for APAC programme P&L and partnered with eBaoTech to implement Insurance Policy Administration systems into 3 SE Asia countries, travelling regularly between countries, collaborating with business and technology teams to implement this platform.

I managed a programme to develop and launch new mobile Consumer phone plans. Using supporting analysis to evaluate sales, revenue optimisation, and churn propensity, this programme also grandfathered existing plans and moved Customers to higher-value options.

I planned, drafted and led a multi-million Pound tender to procure self-owned mobile infrastructure for this Mobile Virtual Network Operator.

I joined a Consultancy team to implement a multi-year transformation programme, including systems uplift to support merchandise planning, finance and inventory management and payroll, pricing optimisation, space planning, and introduction of new store designs.