Ben Hsu Email and Phone Number
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7 years of experience in teaching at a WASC accredited International School. Currently teaching business curriculum at high school level, courses includes Introduction to Business, Business Management, Marketing Essentials, Personal Finance Management and Human Resource Management. Also taught introductory IT courses such as Information Technology in a Global Society, and Introduction to Computer Science. Additionally, taught Middle School English for an year. Years of experience in teaching Business English to professionals ranging from new graduates to senior managements. Areas of focus includes but not limited to conversation, business writing and presentation. Motivated personable professional with over 16 years of experience in team-based and customer service focused environment. An expert in training, identifying skill gaps and develop coaching plans. Has extensive skills and experience in providing support to various stakeholder and working with various groups/cross functional teams for projects, BAU requests and fixes. HIGHLIGHTS OF QUALIFICATIONS- Curriculum Design- Strong communication skills (verbal and written)- Fluent in English and Mandarin- Problem solver, able to listen effectively, negotiate and resolve stakeholder concerns. - Effective organizational and time management skills to multitask and deliver results- Flexible and versatile with the ability to maintain a good sense of humor under pressure- Excellent leadership and project management skills, able to analyze, plan and define system solutions to support and launch new products, new offers and software implementations.- Excellent client relationship management (CRM) skills and solid understanding of the ITSTECHNICAL SKILLS- Power School, Atlas, ManageBAC and Gradcam- Proficient with Microsoft Office (Excel, Word, PowerPoint) - Telecommunications industry specific platforms (wireless, cable, internet and home phone): Integrated Customer Management (ICM), Super System, Legacy system (SGI & Vision 21), ISM (Integrated Service Management Library), CentreVu and Witness
Kang Chiao International School
View- Website:
- kcis.com.tw
- Employees:
- 348
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TeacherKang Chiao International School May 2017 - PresentShuzhou, China- Taught English at Middle School level, currently teaching Introduction to Business, Marketing, Finance, Human Resource Management, Introduction to Computer Science and Information Technology in a Global Society - Formulate lesson plans adhere to standards approved by Western Association of Schools and Colleges (WASC)- Using various classroom management techniques to managing multi-level language proficiency and mix grade classes (Middle School and High School)- Integrate technology (Educational software, Applications and Online Programs) and various teaching techniques for skills development (grammar, pronunciation, listening comprehension, speaking, reading, writing, investigating, problem-solving, reporting and presentation, etc.) for multi-level classes (Middle School and High School)
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Senior Project / Program ManagerRogers Communications Inc. Jan 2009 - Jun 2017Brampton, Ontario- Ensured operations met standards by managing the life cycle of IT components from installation, maintenance and decommissioning.- Conducted requirements and feasibility analysis to support the delivery of the firm’s ITS strategy across the firm.- Completed project work that supported new business initiative, including infrastructure deployment or upgrades, testing and roll-out configuration, application and operation system upgrades, deployment of security hot-fixes and patches, addressing audit and regulatory requirements; communication with vendors and liaison with other ITS teams.- Configuration of product catalog, configuration parameters, marketing offers, and pricing for television, internet, landline and home security products.- Coordinate all aspects of project delivery including defining scope, creating detailed project plans, specifying deliverable, estimating budget, setting expectations and managing results. - Primary liaison between ITS infrastructure technologies and the business stakeholders to ensure necessary and appropriate steps are taken to mitigate challenges, which may hinder project objectives.- Enhance productivity by training offshore supports in Solution Delivery Life Cycle (SDLC) of new products, table maintenance and system functionality and limitations.- Provided ITS support services that maintained the production environment and work with other ITS departments to ensure all requests are delivered in a timely manner. - Identified production issues, took support calls and managed production incidents from inception to resolution, worked with application developers and engineers to ensured solutions meet long term goals.- Accurately maintained more than 1000 operating system tables from initial population to implementation.- Responsible for providing supervisory functions such as attending campus job fairs, participating in the interview and hiring/approving process for new hires -
Corporate Trainer & New Hire Support Team LeadRogers Communications Jan 2004 - Dec 2008Ottawa And Brampton, Ontario- Led training sessions for senior leadership, managements and new hires.- Facilitated team meetings to ensure all members are informed of new and critical internal information and external competitive intelligence - Conducted sit-ins and remote monitoring to identify trends and skill gaps. Provided feedback on strengths and opportunities to new/cross-training Customer Service Consultants - Identified and recommended training strategies to senior management. - Prepared and executed coaching plans with trainees to improve quality and customer care capacity.- Developed and maintained performance tracking reports and conveyed individual developmental needs to the manager of the new hires- Provided real-time support by answering questions and resolving call escalations- Enhanced team morale by organizing team outings and festive activities to create a fun and positive work environment
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Customer Service ConsultantRogers Communications Aug 2000 - Dec 2003Ottawa, Ontario- Promoted products and services (wireless, cable, internet, home phone) to customers- Opened new accounts and tailored services to ensure customer’s needs are met on every call- Responded to and resolved billing related inquiries to ensure customer satisfaction- Effectively negotiated to retained customers, built loyalty and resolve concerns
Ben Hsu Skills
Ben Hsu Education Details
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Master Of Art In Education – Innovation In Learning And Teaching -
Marketing And International Management -
Leisure Studies And Minored In Communication
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Bachelor Of Business Adminstration
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Tesol/Tesl Teaching English To Speakers Of Other Languages/Teaching English As Second LanguageTeaching English As A Second Or Foreign Language/Esl Language Instructor
Frequently Asked Questions about Ben Hsu
What company does Ben Hsu work for?
Ben Hsu works for Kang Chiao International School
What is Ben Hsu's role at the current company?
Ben Hsu's current role is Teacher at Kang Chiao International School.
What is Ben Hsu's email address?
Ben Hsu's email address is be****@****ers.com
What is Ben Hsu's direct phone number?
Ben Hsu's direct phone number is (562) 774*****
What schools did Ben Hsu attend?
Ben Hsu attended University Of South Wales, University Of Ottawa, University Of Ottawa, University Of Ottawa, Tesol/tesl Teaching English To Speakers Of Other Languages/teaching English As Second Language.
What skills is Ben Hsu known for?
Ben Hsu has skills like Business Analysis, Requirements Analysis, Microsoft Office, Project Management, Strategic Planning, Business Strategy, Databases, Telecommunications, Analysis, Sdlc, Software Development, Analytical Skills.
Who are Ben Hsu's colleagues?
Ben Hsu's colleagues are William Chuang, Michael Barnum, 鄭仕飛, 陳科佑, Harriet Chien, Jenny Xiao, Tim Gao.
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