• Point of referral for internal underwriting referrals, providing decisions of risk acceptability, terms to be applied and placement of the presented risk. • Producing external referrals to insures for risks that fall outside of internal delegated authority. • Undertaking post loss underwriting reviews and recommending retrospective action, following the identification of non-discloser or misrepresentation during the claim process. When suitable, aligning action with the Consumer Insurance (Discloser and Representations) Act 2012 (CIDRA).• Conducting monthly file and phone audits, reviewing regulatory compliance, internal authority level adherence and quality and accuracy of work produced. • Responsible for ensuring that the operations team are working to a underwriting authority level that is suitable for their experience and competency, reviewing individual licenses on a regular basis to ensure that colleagues are working as productively as possible and helping them to achieve their own career goals. • Reviewing any breaches of authority level, and then working to mitigate any exposures these may have generated. • Conducting monthly one to one’s, using these to provide audit feedback, setting and agreeing development plans, using SMART objectives to achieve business and colleague goals.• Setting, delivering and reviewing individual staff performance plans. • Providing group and one to one training and development, to new and existing staff. • Communicating changes to procedures, including verbal and written communication of these, and overseeing the smooth delivery of them. • Reviewing and responding to external complaints. Providing acknowledgement and final responses to these. • Experienced and efficient user of Acturis (Specialist Insurance IT system).• Providing information for daily KPI’s, reviewing these to help ensure service level agreements are meet. • Collating monthly management information, using Acturis, Excel and word.

• Building and developing relationships with broker partners, and direct clients. Identifying the customers’ needs and requirement, and providing the most suitable policy to meet these.• Underwriting and issuing terms for new quotations, renewals and midterm adjustments for high net worth home, motor, and landlord insurance, along with perils based home insurance and landlord rent and legal protection cover. • Working to an agreed authority level, and producing internal and external referrals for risks that fell outside of my authority.

• Establishing customers’ demands and needs by asking well timed questions to ensure they are given the correct policy and level of cover, for their private car, commercial vehicle and household insurances. • Managing the customer policies from inception, to include support in the event of a claim, processing midterm adjustments and renewals, working to build a relationship with the customer that would lead to cross selling opportunities and them recommending me to others. • Face to face, phone and written service provided. • Building relationships with insurers to negotiate premiums and terms of policies, that would generate a profitable book of business for them, and the best possible cover for my customers.

• Working in a busy call centre dealing with customers motor and home insurance policies.• Providing new quotation, handling existing clients amendments, payment enquiries, complaints and general enquiries to policies.

• Responsible for opening and closing the store, including banking at the end of the day.• Ensuring the store is presented to the highest standard, and that promotions are clearly visible. • Training and development of new staff.• Organising shift rotas.