Ben Hutchings π€βοΈ Email and Phone Number
Ben Hutchings π€βοΈ work email
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Ben Hutchings π€βοΈ personal email
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With over 7 years of experience in the field of Inside Sales, and a further 5 years in Business Development, I am passionate about delivering exceptional customer service, building strategic partnerships, and driving business growth with the use of Verint technology. As the Head of Inside Sales for EMEA, I lead a team of talented and motivated Inside Sales Managers across the region, who share my vision of enhancing customer experience and satisfaction with our extensive product portfolio. I am proud to be part of Verint, a global leader in Open CCaaS, and to contribute to its mission of enhancing customer experience through AI & Automation.In my current role, I am responsible for the direct and partner-led Inside Sales function across EMEA, reporting to the EMEA Senior Vice President. I oversee the development and execution of the yearly strategy for the regions, ensuring that the team meets and exceeds its objectives and targets. I also manage my own set of customer accounts, cross-selling and up-selling to the existing base, and ensuring alignment with their CX strategy. I leverage my expertise in CX, Automation, and AI to provide tailored and innovative solutions that address the specific needs and challenges of each customer. I enjoy working with a diverse and dynamic team, and I constantly seek new ways to improve our processes, performance, and of course, customer satisfaction for our customers.
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Head Of Inside Sales, EmeaVerint Jul 2021 - PresentMelville, New York, UsResponsible for the direct and partner led Inside Sales function across EMEA, reporting into the EMEA Senior Vice President.
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Senior Inside Sales Manager, Uk & South AfricaVerint Sep 2019 - Jun 2021Melville, New York, UsPromoted to Senior Inside Sales Manager to lead a team of Inside Sales Managers across the UK & South Africa Region. This part of my role is to ensure that the wider team understand their objectives and ensure that these objectives are being delivered against. I report straight into the Director of Sales Operations, with a dotted line to the VP Sales. I am tasked to build out the yearly strategy for the regions and to enhance the way of working & reporting to maximise the full potential of each individual team member.As well as having direct reports, I also have my own set of customer accounts to look after (around 200). My goal is to ensure my customers are happy, keep them up to speed with Verintβs extensive product portfolio, cross sell and up sell to the existing base, be sure to build a strategic partnership and most importantly, make sure we are fully aligned with their CX strategy to help them drive business with the use of Verint technology
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Inside Sales Manager, Uk & IrelandVerint Feb 2019 - Sep 2019Melville, New York, UsAs Inside Sales Manager looking after the UK & Ireland, my main focus was to ensure my customers were happy, keep them up to speed with our extensive product portfolio, cross sell and up sell to the existing base, be sure to build a strategic partnership and most importantly, make sure we are fully aligned with their CX strategy to help them drive business with the use of Verint technology.
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Inside Sales Manager, Uk & Middle EastVerint Feb 2018 - Feb 2019Melville, New York, UsAfter developing the new Inside Sales department within the UK, I was given the added responsibility of doing the same within the Middle East region. I worked closely with our partners in the Middle East to help drive business, expand the Verint estate within our customer base and ensure our customers were making full use of the Verint suite. Due to my location (UK) and the time difference between the two regions, it made business sense for someone to be hired in country to continue to develop the region from an Inside Sales perspective. This is now being looked after from the UAE and continues to be a success.
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Inside Sales Manager, UkVerint May 2017 - Feb 2018Melville, New York, UsI was promoted to Inside Sales Manager UK to create and develop the role, as this was a new position within Verint. I was the first person within the team and had the challenge of trying to manage around 700 of our 11,000 customers worldwide. After just a few months, it was apparent that there was a huge gap within other regions of Verint that could make use of the new Inside Sales role, so we expanded very quickly. Within another few months, we expanded the team again and brought someone in to help manage the vast amount of accounts in the UK. This freed up time and gave me the ability to focus much more on a set number of accounts (around 300). My main focus was to ensure these customers were happy, keep them up to speed with our extensive product portfolio, make sure they were making use of our free value added services such as our customer events, cross sell and up sell to the existing base, be sure to build a strategic partnership and most importantly, make sure we were fully aligned with their CX strategy to help them drive business with the use of Verint technology.I empowered leaders to simplify, automate and modernise employee and customer engagement.
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Business Development Manager, Uk & Middle EastVerint Jul 2015 - Apr 2017Melville, New York, UsDue to my general interest in the Middle East and the fact that I had experience in speaking to the region at a business level in a previous company, I was given the opportunity to look after a new region, the Middle East, as well as the UK.This was a UK based role responsible for identifying new business opportunities and developing/nurturing pipeline across the UK & ME regions. I worked closely with the Account Directors to manage key accounts, to help them cross sell and upsell across various different sectors. I helped a team of 3 reach their quarterly target across EMEA, by using my knowledge within Contact Centre, Back Office and Enterprise. Being part of a big new business win for the largest Bank in Saudi Arabia, was my most significant achievement in this role.
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Business Development Manager, UkVerint Sep 2014 - Jun 2015Melville, New York, UsDue to my success and constant overachievement against target at a previous company, I was head hunted to move across to Verint and become part of a fairly new Business Development team. This was a UK based role responsible for identifying new business opportunities and developing/nurturing pipeline across the UK. This included prospecting via social channels, follow up on Marketing events, handling inbound enquiries and being present at industry wide events across the country that were focused on improving efficiency and creating actionable intelligence.
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Sales Development Manager, EmeaGenesys Jan 2012 - Sep 2014Menlo Park, Ca, UsThis was a UK based role responsible for identifying new business opportunities and developing/nurturing pipeline across EMEA. This included prospecting via social channels, following up on Marketing events, handling inbound enquiries and being present at industry wide events across the country to establish the ININ/Genesys brand in the market. -
Lettings NegotiatorPinnacle Group Limited Nov 2010 - Dec 2011London, Gb -
Recreation AssistantRoyal Borough Of Windsor And Maidenhead May 2004 - Oct 2010Maidenhead, Berkshire, Gb -
Professional Football PlayerBrentford Football Club Jan 2001 - May 2004Brentford, England, Gb -
Professional Football PlayerSouthampton Football Club Jan 2000 - Jan 2001Southampton, Hampshire, Gb
Ben Hutchings π€βοΈ Skills
Ben Hutchings π€βοΈ Education Details
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The Windsor Boys' School
Frequently Asked Questions about Ben Hutchings π€βοΈ
What company does Ben Hutchings π€βοΈ work for?
Ben Hutchings π€βοΈ works for Verint
What is Ben Hutchings π€βοΈ's role at the current company?
Ben Hutchings π€βοΈ's current role is Head of Inside Sales (Europe, Middle East & Africa).
What is Ben Hutchings π€βοΈ's email address?
Ben Hutchings π€βοΈ's email address is be****@****ail.com
What schools did Ben Hutchings π€βοΈ attend?
Ben Hutchings π€βοΈ attended The Windsor Boys' School.
What skills is Ben Hutchings π€βοΈ known for?
Ben Hutchings π€βοΈ has skills like Voip, Unified Communications, Ivr, Sip, Contact Centers, Salesforce.com, Account Management, Sales, Call Center, New Business Development, Business Development, Team Leadership.
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