An organised, results orientated Retail and Customer Service Professional with extensive experience at luxury premium brand retailer Peter Jones, Sloane Square and John Lewis’s Oxford Street Flagship Store. An excellent track record of increasing service quality, sales and complex complaint resolution. Strong communication skills, able to quickly build relationships which inspire confidence and loyalty. A highly efficient individual able to adapt well to new environments and learn new processes to achieve outstanding results. Ability to organise, multi-task & prioritise. Seeking a new challenge following closure of current business due to Covid-19 impact. Key skills: Customer Service, Leadership, Interpersonal skills, Analytical ability, Performance Management, Operational Capability, Commercial Acumen, Strategic Organisation, Project Management, Customer Relations.