Oversee strategic leadership across client relationship management, business development, and account oversight.Provide expert advisory on enterprise solutions, including designing tailored strategies and solutions for complex client challenges.Lead and mentor cross-functional teams, ensuring high-quality service delivery and fostering a collaborative environment.Drive operational excellence through clear communication, quality assurance, and a continuous focus on innovation and improvement.

Leading the charge in integrating and unifying digital strategies across YETI’s omnichannel ecosystem.Driving the development and seamless integration of digital products to ensure a cohesive customer experience across all platforms and touchpoints.Collaborating with UX/UI, Engineering, and Store Operations teams to create a unified, customer-centric digital journey.Leveraging advanced data insights to enhance customer engagement, personalize interactions, and fuel business growth.Championing agile product development methodologies to innovate within YETI’s dynamic digital landscape.Passionate about harmonizing every aspect of YETI’s customer journey, delivering a consistent and exceptional omnichannel experience.

Spearheading digital strategy integration within YETI’s retail ecosystem.Managing development and optimization of digital retail products.Collaborating across UX/UI, Engineering, and Store Operations for seamless digital experiences.Utilizing data insights to drive customer engagement and business growth.Leading agile product development within YETI’s innovative digital landscape.Focused on enhancing every touchpoint of YETI’s customer journey through digital excellence.

Lead the ideation, iteration, and delivery of proof of concepts that utilize emerging technologies to enhance the shopping experience and enable the unified customer experience.Partner with cross-functional teams to understand business objectives and customer needs to develop innovative solutions that drive customer satisfaction, sales, and business growth.Identify, evaluate, and recommend emerging technologies and trends that can be leveraged to drive innovation and enhance the shopping experience.Build and manage relationships with internal and external stakeholders, including vendors, to drive the successful execution of innovation initiatives.

Provide deep-dive analysis of client data sets upon request. Aiding in quarterly business leadership reviewsCreate and manage a suite of KPIs geared toward providing technical insight for client decision-makers, improving their technical infrastructure, and maximizing company productivity.Lead client IT roadmap design to ensure IT infrastructure will continue to scale with planned business growth.Create and manage client-facing Atlassian Confluence site(s) to hold all project, meeting, and knowledge base documentation.

ProShip -http://www.proshipinc.com: E-commerce shipping platform and supply chain solutionFluid - https://www.fluid.com: E-commerce on-demand visual merchandising solutionKey Roles and Responsibilities:Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.Meet with key decision makers, systems owners, and end users to define business, financial, and operations requirements and goals and identify and resolve systems issues.Evaluate and articulate technical requirements and identify alternative solutions' impact, risk, and benefits.Interpret user needs and write functional specifications for new systems, systems changes, and/or enhancements.Provide technical expertise in identifying, evaluating, designing, and developing systems processes and procedures that are cost-effective and meet user requirements.Configure systems settings and options; plan and execute unit integration and acceptance testing and create specifications for systems to meet business requirementsCreate, coordinate, and perform test metrics and plans; partner with QA for system, integration, and regression tests.Provide third-level post-implementation support to business users with high customer service.Provide orientation and training to end users for all new and modified systems.

Providing solutions for technical system administrators that are deploying, managing, and integrating server platforms, or network based solutions. Commonly supported on Mac OS X and Mac OS X Server products. Providing solutions for medium to large iOS deployments supported by OSX Server Profile Manager v1-v4, Apple Configurator v1-v2 and integrations with third party MDMs (DEP, JAMF Casper, Airwatch, Meraki, Office365, ect). Assisting in the creation and maintenance of technical resource documents and other operational duties within the department. Also selected as a mentor for my peers and new hires to help with our on boarding. Providing numerous trainings to the department on an array of technical and non technical areas. Providing excellent Enterprise level customer-facing interface skills. Incorporating Sales into all the above description.