Ben Jacoby Email and Phone Number
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Solutions oriented process manager focused on delighting customers through the end-to-end transformation of processes, systems, and go-to-market strategies. A thought leader immersed in changing lives through the positive disruption of old ways of thinking, and the abolishment of unproductive business practices.Specialties: Product DevelopmentProcess ManagementBacklog ManagementEnd-to-end Systems testingStrategic PlanningGo to Market EvolutionBusiness OptimizationRisk MitigationOperational InnovationCross-Functional Team LeadershipPeople DevelopmentChange ManagementPositive Disruption
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Senior Global Process ManagerCisco Oct 2020 - Present• Currently developing an internal self-learning application designed to automate the decision-making process, and to transform the Asset Management service into a customer/partner self-serve offer by FY27.• Produced a 10.2% end user efficiency gain to date.• Sets the vision and leads a team of Data Scientists, Engineers, Analysts, and Program Managers.• Gathers requirements across all 3 theaters, managing systems, processes, KPIs, and business intelligence. -
Program ManagerCisco Oct 2019 - Oct 2020Greater Nashville Area, Tn• Originator and principal designer of the CX IB Console – a sales ops hybrid instance of Salesforce.• Created cross-functional solutions to improve metrics and reporting outcomes through automation.• Created and maintained a Global Power Bi dashboard to target sales leads.
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Senior Business Analyst IiiServicesource May 2017 - Oct 2019Greater Nashville Area, Tn• Designed, pitched, sold, and deployed two Asset Management sales ops teams to Cisco.• Designed and deployed an instance of Salesforce that connected 3 disparate sales teams.• Led the Strategy & Planning org at ServiceSource in support of Cisco’s CX vision.• Mentored leaders and analysts across the globe.• Provided solution-based direction on a 30+ person global leadership team.
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Program Manager IiServicesource Jan 2016 - May 2017Greater Nashville Area, Tn• Growth strategy consultant for executive leadership.• Responsible for cross-functional programs that positively impacted $14B in recurring revenue.• Successfully created new up-sell/cross-sale motions, repeatedly increasing KPIs 5 to 20 points.• Developed and delivered product training to 500+ employees worldwide.
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Senior Sales RepresentativeServicesource Oct 2013 - Jan 2016Nashville, Tn• Specialized in the renewal, management, and expansion of Cisco SWSS contracts.• Supported over 300 active accounts annually while maintaining an average of 123% to quota.• Generated over 20 million dollars of revenue in service contract renewals.
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Inside Sales RepresentativeServicesource Aug 2012 - Sep 2013• Achieved an average of 120% to quota managing ~150-200 active accounts per quarter.• Recurring revenue expert for networking & telecommunication hardware/software infrastructure.
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Sales Support CoordinatorServicesource Jan 2012 - Aug 2012• Generated sales quotations for customers.• Provided quality assurance for all major segments and account tiers.
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Freelance Drummer / Band Leader / ManagerFreelance Musician And Composer Jan 1996 - Mar 2012• Independently released 6 full length records and 7 singles while performing over 800 shows.• Sold 6,500 records to date.• Has performed in 43 of the 50 states, in addition to France, Switzerland and Japan.• Raised $16,705 through direct-to-fan fundraising in 2010.
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Sales RepresentativeWashington Music Center Aug 1998 - Aug 2005• 2003 Yamaha BUZZ contest winner, noted as a top 10 salesmen of Yamaha percussion products at a non-chain music store nationally.
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Frequently Asked Questions about Ben Jacoby
What company does Ben Jacoby work for?
Ben Jacoby works for Cisco
What is Ben Jacoby's role at the current company?
Ben Jacoby's current role is Senior Global Process Manager at Cisco.
What is Ben Jacoby's email address?
Ben Jacoby's email address is be****@****aol.com
What is Ben Jacoby's direct phone number?
Ben Jacoby's direct phone number is +126232*****
What skills is Ben Jacoby known for?
Ben Jacoby has skills like Sales, Social Media, Music, Salesforce.com, Music Industry, Microsoft Excel, Drums, Event Planning, Percussion, Performing Arts, Forecasting, Tour Management.
Who are Ben Jacoby's colleagues?
Ben Jacoby's colleagues are Balaji Rajajagopalan, Murthy Theegela, Ajmal Fazil, Anton Maxwell, Kevin Hsueh, Zeki Sun, Ayu Geg.
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