Ben Jacoby Email & Phone Number

• Currently developing an internal self-learning application designed to automate the decision-making process, and to transform the Asset Management service into a customer/partner self-serve offer by FY27.
• Produced a 10.2% end user efficiency gain to date.
• Sets the vision and leads a team of Data Scientists, Engineers, Analysts, and Program Managers.
• Gathers requirements across all 3 theaters, managing systems, processes, KPIs, and business intelligence.

Greater Nashville Area, TN

• Originator and principal designer of the CX IB Console – a sales ops hybrid instance of Salesforce.
• Created cross-functional solutions to improve metrics and reporting outcomes through automation.
• Created and maintained a Global Power Bi dashboard to target sales leads.

Greater Nashville Area, TN

• Designed, pitched, sold, and deployed two Asset Management sales ops teams to Cisco.
• Designed and deployed an instance of Salesforce that connected 3 disparate sales teams.
• Led the Strategy & Planning org at ServiceSource in support of Cisco’s CX vision.
• Mentored leaders and analysts across the globe.
• Provided solution-based direction on a 30+ person global leadership team.

Greater Nashville Area, TN

• Growth strategy consultant for executive leadership.
• Responsible for cross-functional programs that positively impacted $14B in recurring revenue.
• Successfully created new up-sell/cross-sale motions, repeatedly increasing KPIs 5 to 20 points.
• Developed and delivered product training to 500+ employees worldwide.

Nashville, TN

• Specialized in the renewal, management, and expansion of Cisco SWSS contracts.
• Supported over 300 active accounts annually while maintaining an average of 123% to quota.
• Generated over 20 million dollars of revenue in service contract renewals.

• Achieved an average of 120% to quota managing ~150-200 active accounts per quarter.
• Recurring revenue expert for networking & telecommunication hardware/software infrastructure.

• Generated sales quotations for customers.
• Provided quality assurance for all major segments and account tiers.

• Independently released 6 full length records and 7 singles while performing over 800 shows.
• Sold 6,500 records to date.
• Has performed in 43 of the 50 states, in addition to France, Switzerland and Japan.
• Raised $16,705 through direct-to-fan fundraising in 2010.

• 2003 Yamaha BUZZ contest winner, noted as a top 10 salesmen of Yamaha percussion products at a non-chain music store nationally.