Ben Jamieson Email & Phone Number

My mission is to make the boating lifestyle the most rewarding, fulfilling, and memorable experience possible. As a highly motivated and experienced Service Manager with a proven track record in the marine industry, I am committed to providing exceptional customer service and leading a team of service professionals to deliver industry-leading care. With over 10 years of experience in marine service and sales, I possess a strong work ethic, excellent problem-solving skills, and a passion for exceeding customer expectations. I am skilled in managing all aspects of a marine service department, from staff scheduling and training to quality control and parts ordering. As a reliable and positive team player, I am dedicated to ensuring the highest level of customer satisfaction and maintaining a safe and efficient work environment. I am dedicated to helping customers find the boat of their dreams and fulfill one of life's greatest pleasures.Career Achievements: - Improved Customer Satisfaction: As a Service Manager, I ensure that customers are satisfied with the services they receive. To do so, I implementing processes and procedures that result in higher customer satisfaction scores, and resolve difficult customer complaints to turn them into positive experiences. - Increased Revenue: I developed and implemented new service offerings that generated additional income for the service department. I identified a need for a new maintenance service schedule and created a marketing plan to promote it. I worked with my team to reduce costs by improving efficiency in the service department.- Improved Employee Morale and Performance: I am responsible for managing a team of service technicians and support staff. I developed recruitment and training programs to enhance technical skills and soft skills like communication and teamwork. I implemented new processes to streamline workflow and reduce employee stress. Core Competencies: Customer Service | Communication | Leadership | Time Management | Problem-Solving | Attention To Detail | Technical Knowledge | Organization | Financial Management | Team Management

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  British Columbia Institute Of Technology

  Joinery Foundations