•Duel role providing administrative support to a team of 27 people with planning events and managing projects. •Create, manage, and execute conferences and large corporate events both internally (Townhall's, Christmas Events) and externally events (CEO Conferences, Healthtech Ignite). •This includes all aspects such as venue selection, booking external speakers, budget control, AV procurement , contract negotiations, technology set-up, on the day running of the event and more•Create, execute and complete projects for the company such as the execution of the UNPRI ESG project 2023 and 2024 •Design and update PowerPoint presentations for client meetings and for quarterly internal staff updates using Excel, PowerPoint and a mix of internal and external data. •Organize travel for staff engaging in marketing trips and attending conferences using systems such as Corporate Traveler•Create meetings and materials for weekly meetings, monthly organizational updates, provide note taking and technology assistance within the meetings, including creating of agendas, recording of meeting, maintain records of meetings•Create and file expense reports via Certify for all members of the team including higher management.

• Log and deliver incoming cheques, certificates and other materials using departmental filing systems;• Maintain and update physical and electronic departmental filing systems;• Coordinate outgoing local courier requests; receive, sign for, and track incoming couriers;• Process incoming physical and electronic email for delivery to relevant departments.;• Process outgoing mail;• Prepare prospectuses, confirms and other publications for mailing;• Process incoming physical and electronic invoices from multiple suppliers;• Meet daily, weekly, and monthly department deadlines;• Order and maintain office supplies from various vendors;• Respond effectively to department related inquires in a friendly and professional manner via telephone, e-mail, and in person;• Identify, initiate, and participate in process reviews and continuous improvement initiatives; • Develop and maintain a high level of expertise and knowledge of the department functions; • Mentor and train incoming staff members;• Assist with and provide input to special projects as identified by supervisor;• Organize and maintain catered client meetings

Promoted to case manage top-end buyers with high GMB due to consistent high performances. Managing accounts to ensure all issues were resolved, reaching out and solving problems with companies directly, organizing calendar for follow-ups and meetings. Continued to provide top quality customer support over phone, email and live webchats. Worked with Excel, Word, and PowerPoint to create action plans for myself and other teammates, broke down statistics to improve personal and team stats, created materials on best practices with the business, tracking site issues to resolve them quickly. Continued to mentor and manage new employees whilst managing my own work load.

High level of customer support. Answered calls, emails and live webchats to support customers with technical queries, site issues, and other problems. Helping sellers grow their online business to maximize profits and advising on how to handle disputes and cases with their buyers. Working as part of a team to achieve company goals and reaching customer statistics such as Ncsat. Targeted as a high performer and enlisted as part of the Promote Your Listings pilot. Mentored and managed new teammates in a variety of departments. Organized team huddles, meetings and learning materials. Assessed their contacts to ensure quality of service whilst giving peer to peer feedback during nesting.

In sole charge of the stock room. Duties included handling deliveries and transfers, using C3’s, Stockroom maintenance, working to a high standard of organization, handling heavy packages. Preparing stockroom for audits and stock takes.

Working as part of a team and selling shoes to customers to reach targets. Trained to fit shoes for children and adults. Ordering stock as required. Supervising stock intake. Merchandising. Taking payment via cash and card. Handling exchanges and refunds. Doing cash lifts when needed and End of day. Resolving customer issues. In charge of Consumer Feedback for the store.